Lưu Phương Linh

Pre-intermediate vocational certificate in hospitality

Set Up Contract Bar Operation Support: Inventory, Suppliers, Recruiting & Training Marketing Coordinator: Event Execution, Online & Offline Marketing Campaign

- Handling daily mailing, logistic, supplies for Internal/ Domestic / International - Cooperate with Tea Lady for cleanliness, renovations, event decorations of working environment - Executing HR Internal Events, Campaigns, Recruitments, Government's Document Procedures - Handling all calls Internal/ External & transferring to related departments - Controlling and Requesting employee's benefits: Pantry equipment, Tea break supplements,...

- Reception task: Check in/out procedure, cashiering, upsell extras, handle requests & complaint - Synthesized employee's working records, allowances, benefits, policies - Handling paperwork, controlling budget & inventory, reporting data - Participating in planning Internal Events for Long term tenants - Coordinating Shuttle bus drivers, Valet services & Storage services

- Receive all calls from In house guests; External; Internal. - Transfer phone lines, information and create work tasks for other departments on system to take action - Consult and take orders for In room dining - In charge of Declaring temporary residence for foreigners and Vietnamese - Keeps the hotel database up-to-date => Particular in using Opera PMS, Siemens Hicom ACWin, Oracle: Micros, Vinpearl work task system. - Coordinate meeting rooms, set up layout, prepare tea break or coffee break. - Assist guest using compliment computer services. - Set up projectors, AV system and video conference. - Editing, scanning and printing services => Particular in using Cisco VC system, Scan software and Microsoft Office. - Ensure that the day to day administrative needs of the department are fulfilled - Accounting employee’s payroll, allowances and benefits. - Purchasing Requisition for Operating Supplies and Equipment ; materials, stationery. Checking inventory of department stock. Making purchase order as needed. => Particular in using SAP ERP (Systems, Applications & Products in Data Processing) - an enterprise resource planning software - Collaborate with HR Department of selecting , recruiting procedure; organizes the welcome and integration of new team member - Preparing materials, scheduling necessary trainings for FO department and following up implementation - Synthesized duty roster from supervisors in line with occupancy forecast or hotel activities. Oversee leave application. Manages the department's headcount for optimum efficiency. - Assists in the preparation of department's monthly budget and helps to maximize the yield of the department and control departmental expenses. - Implements guidelines, policies and procedures for operating departments - Assists in the maintenance of efficient paper work and reminds to do list or submit reports on time as directed

Check-in/out procedure. Received reservations from direct customers, OTAs or sale department and decided rooms. Cashier for hotel and serviced apartments. Particular in using GIHOTECH (PMS) and ADEL (hotel lock system).

Tour guide for pick up services, sale assistant, telesales person.

trongkhointd@gmail.com