Vũ Hương Giang
Receptionist Position.
I have 3 years of experience in receptionist at 4stars hotel in the Old Quarter, an apartment and half year of experience in the field of Food and Beverage at serving cashier and ingredients With friendliness and willingness to learn new things, I will definitely do everything in the future. Moreover, starting from high school I have always had a special interest in the service industry - an industry where we will always be exposed to many people and experience many new things.
Thông tin cá nhân
Họ và tên
Vũ Hương Giang
Giới tính
Nữ
Ngày sinh
24/03/1999
Địa chỉ
Xuân Đỉnh, Tây Hồ, Hà Nội
Cập nhật
30/05/2022
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Ngành nghề
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ
Mong muốn về công việc
Looking for a long-term stable job. Friendly and sociable working environment.
Kỹ năng
-
Lắng nghe và xử lý tình huống 80%
-
Giao tiếp 100%
-
Teamwork 80%
-
Kỹ năng giao tiếp ứng xử 100%
-
Tin học văn phòng 100%
Học vấn - Chuyên môn
Học Viện Tài Chính
Phân Tích Tài Chính - Đại học - 2017 - 2018
CitySmart Hotel Management
Hospitality Management - Đại học - 2018 - 2019
Kinh nghiệm làm việc
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Hà Nội - 7/2021 - Hiện tại
- Inform long-term guest check-in schedule to relevant departments, get electricity and water parameters, prepare room rental contract - Check all customer information, hand over work to the previous shift. - Check all booking status, cancel and book the right room type. - Resolve guest complaints. - Perform check-in and check-out procedures in the correct order - Cash inventory, daily income. - Relationships between parts. - Answer incoming phone calls. - Keep the front desk clean
Receptionist tại Zephyr Hotel
Hà Nội - 11/2020 - 3/2021
Check all customer information, hand over the work with the previous shift. Check the entire reservation status, cancellation and room reservation to the right room type. Solve guest complaints. Perform check in procedure, check out in the correct order. Make daily accounting reports. Inventory of money, daily income. Relationship between parts. Answer incoming phone. Keep the front desk clean.
Receptionist tại MK Premier Boutique Hotel
Hanoi - 1/2019 - 6/2020
Check all customer information, hand over the work with the previous shift. Check the entire reservation status, cancellation and room reservation to the right room type. Solve guest complaints. Perform check in procedure, check out in the correct order. Make daily accounting reports. Inventory of money, daily income. Relationship between parts. Answer incoming phone. Keep the front desk clean.
Bartender, Cashiers, Processors tại Finncha Tea & Coffee.
Hà Nội - 11/2017 - 4/2018
Prepare drinks as required by customers. Implementing the management of the quantity of materials is always enough. Pay by cash and by bank card. Always ready to answer all customer questions about the service. Always keep the area clean.
