Nguyễn Trần Minh Trí

Oversee the entire FO operation of 32 team members to maintain the brand standard.
• Daily control buggy movement (10 buggies) & guest pick-up and drop-off by the Resort
car (17 cars).
• Welcome and farewell all the guests.
• Daily communication with Resort's guests to check guest feedback and satisfaction.
• Handle guests' issues and requirements.
• Provide 24/7 support to the FO team operation.
• Maintain good communication and working relationship with all hotel departments.

I and FOM came here at the same time after the Resort's grand opening for nearly 2
months. In this stage of unblocking 100% occupancy, I and FOM were responsible to
recruit, build, run, and connect the whole FO Department to maintain the brand standard.
Working closely with Housekeeping in room control & arrangement, and Finance
Department in guest payment & balance. Key person to resolve guest's problems,
supporting GRO/Butler team in taking care of VIPs and reviewing guest feedback posted
online.

Key Achievements:

• Build and oversee the entire Front Office operation from 25 to 210 team members to
run the operation of 300 guests to more than 1500 guests daily.
• Successfully promoted 10 FO team members to the upper level within 10 months.
• Increase the number of buggies from 12 to 58 to manage and control the guest
movement & experience in a 44 ha Resort.
• Accomplished strengthening hotel operations by applying technologies (SARA,
Zalo/Messenger, and Handigo app)
• Successfully applied Queue room, Spare room, and Room Controller to well manage
the big number of back-to-back room arrival in high season.
• Maintain the monthly average guest feedback of 50 on Tripadvisor and 100 on Google
Review from July 2022.
• Increased the ranking from Tripadvisor from 12th on July 2022 to 2nd on February
2023.
• Managed the whole FO operation to run the Resort's highest number of guests in 2023
on Tet holiday and the April 30 & May 1 holiday of 2100 ~ 2300 guests.

I received the responsibility from the hotel's new owner to build and run the whole new
Front Office Department from nothing left when they bought the hotel during the covid-19
pandemic. During my time at CAO Hotel, I recruited, trained, and led the whole FO team
and resolved their difficulties and conflicts. Daily operation and Financial reporting. Point
person for corporate client relations and reviewing guest feedback posted online. Be in
charge as MOD during the absence of General Manager.

Key Achievements:

• Build and set up the entire new FO team of 12 staff while the hotel still running
• Be in charge as MOD for meeting the guests, solving guest problems, and making
decisions in hotel operations during the absence of cluster GM
• Accomplished SOPs and guest journey for FOH in covid-19 pandemic
• Maintain hotel ranking in the top 6 hotels in Vung Tau on Tripadvisor due to the low
budget during the pandemic time
Reason for leaving: The hotel closes until February 2022 due to covid-19 pandemic and
significant renovation

Reason for leaving: Permanent closure due to covid-19 pandemic

1/ Member of Vinpearl Manager Source Project
- Asst. GM at Vinpearl Resort Nha Trang, Nha Trang city (2 months)
- Recreation Manager at Vinpearl Resort & Golf Phu Quoc, Phu Quoc island (4 months)

2/ Front Office Supervisor (11/2018 - 04/2019) at Vinpearl Resort & Spa Phu Quoc, Phu Quoc island (636 rooms & 44 villas)

3/ Duty Manager (04/2019 - 01/2020) at Vinpearl Hotel Ha Tinh, Ha Tinh city (311 rooms & 37 floors)

eamcmv@chr.co.th - 0888871733

fomcmv@chr.co.th - 0975.80.44.80