Assistance Front Office Manager tại Amanoi Resort (44 Villas & Residences, 50 ha)

5/2023 → 7/2023 (2 tháng)

Phan Rang

Oversee the entire FO operation of 32 team members to maintain the brand standard. • Daily control buggy movement (10 buggies) & guest pick-up and drop-off by the Resort car (17 cars). • Welcome and farewell all the guests. • Daily communication with Resort's guests to check guest feedback and satisfaction. • Handle guests' issues and requirements. • Provide 24/7 support to the FO team operation. • Maintain good communication and working relationship with all hotel departments.

Assistance Front Office Manager tại CENTARA MIRAGE RESORT MUI NE (762 room & 425 villas, 44 ha)

2/2022 → 5/2023 (1 năm 2 tháng)

Phan Thiết

I and FOM came here at the same time after the Resort's grand opening for nearly 2 months. In this stage of unblocking 100% occupancy, I and FOM were responsible to recruit, build, run, and connect the whole FO Department to maintain the brand standard. Working closely with Housekeeping in room control & arrangement, and Finance Department in guest payment & balance. Key person to resolve guest's problems, supporting GRO/Butler team in taking care of VIPs and reviewing guest feedback posted online. Key Achievements: • Build and oversee the entire Front Office operation from 25 to 210 team members to run the operation of 300 guests to more than 1500 guests daily. • Successfully promoted 10 FO team members to the upper level within 10 months. • Increase the number of buggies from 12 to 58 to manage and control the guest movement & experience in a 44 ha Resort. • Accomplished strengthening hotel operations by applying technologies (SARA, Zalo/Messenger, and Handigo app) • Successfully applied Queue room, Spare room, and Room Controller to well manage the big number of back-to-back room arrival in high season. • Maintain the monthly average guest feedback of 50 on Tripadvisor and 100 on Google Review from July 2022. • Increased the ranking from Tripadvisor from 12th on July 2022 to 2nd on February 2023. • Managed the whole FO operation to run the Resort's highest number of guests in 2023 on Tet holiday and the April 30 & May 1 holiday of 2100 ~ 2300 guests.

Front Office Manager tại CAO Hotel Vũng Tàu (now known as Vias Hotel) (152 rooms, 17 floors)

6/2020 → 6/2021 (1 năm )

Vũng Tàu

I received the responsibility from the hotel's new owner to build and run the whole new Front Office Department from nothing left when they bought the hotel during the covid-19 pandemic. During my time at CAO Hotel, I recruited, trained, and led the whole FO team and resolved their difficulties and conflicts. Daily operation and Financial reporting. Point person for corporate client relations and reviewing guest feedback posted online. Be in charge as MOD during the absence of General Manager. Key Achievements: • Build and set up the entire new FO team of 12 staff while the hotel still running • Be in charge as MOD for meeting the guests, solving guest problems, and making decisions in hotel operations during the absence of cluster GM • Accomplished SOPs and guest journey for FOH in covid-19 pandemic • Maintain hotel ranking in the top 6 hotels in Vung Tau on Tripadvisor due to the low budget during the pandemic time Reason for leaving: The hotel closes until February 2022 due to covid-19 pandemic and significant renovation

Assistance Front Office Manager tại Amena Residences & Suites managed by Melia Hotels International (165 rooms & suites)

1/2020 → 4/2020 (3 tháng)

Ho Chi Minh City, Vietnam

Reason for leaving: Permanent closure due to covid-19 pandemic

Duty Manager tại Vinpearl Hotel & Resorts - Tập Đoàn VinGroup

5/2018 → 1/2020 (1 năm 8 tháng)

Nha Trang, Phú Quốc, Hà Tĩnh

1/ Member of Vinpearl Manager Source Project - Asst. GM at Vinpearl Resort Nha Trang, Nha Trang city (2 months) - Recreation Manager at Vinpearl Resort & Golf Phu Quoc, Phu Quoc island (4 months) 2/ Front Office Supervisor (11/2018 - 04/2019) at Vinpearl Resort & Spa Phu Quoc, Phu Quoc island (636 rooms & 44 villas) 3/ Duty Manager (04/2019 - 01/2020) at Vinpearl Hotel Ha Tinh, Ha Tinh city (311 rooms & 37 floors)

Receptionist tại Hotel Novotel Zurich Airport Messe

8/2017 → 2/2018 (6 tháng)

Zürich, Switzerland

F&B Service tại Hotel Astoria

7/2016 → 12/2016 (5 tháng)

Lucerne, Switzerland

F&B Service tại Hotel Continental MGallery

5/2015 → 11/2015 (6 tháng)

Zürich, Switzerland

Manager of the Year

1/2023

Manager of year 2022 of Front Office Department at Centara Mirage Resort Mui Ne

Ngô Mạnh Quang - Executive Assistant Manager

Centara Mirage Resort Mui Ne

eamcmv@chr.co.th - 0888871733

NGUYEN VAN THUAN - Front Office Manager

Centara Mirage Resort Mui Ne

fomcmv@chr.co.th - 0975.80.44.80