Nguyễn Anh Thư
RESERVATION/E-COMMERCE/SALES EXECUTIVE
Skill development, strategic planner, teamwork, handle problem, leading team.
Thông tin cá nhân
Họ và tên
Nguyễn Anh Thư
Giới tính
Nữ
Ngày sinh
20/05/1994
Địa chỉ
28/2 Lý Thường Kiệt, Phường 1, Thành phố Vũng Tàu, Ba Ria - Vung Tau, Vietnam
Cập nhật
12/11/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Tổ chức công việc 80%
-
Lắng nghe và xử lý tình huống 100%
-
Giải quyết phàn nàn 100%
-
Training and Development 100%
-
upselling 80%
Học vấn - Chuyên môn
Ho Chi Minh City University of Technology
Business Adminstration - Đại học - 2012 - 2016
Kinh nghiệm làm việc
E-commerce/Assistant Front Office Manager tại Skool Plus Vung Tau
Vũng Tàu - 10/2020 - 6/2024
- Propose and edit the working procedures of the Reception department. - Resolve complaints and respond to customer reviews using hotel services. - Training skills and profession of employees. - Support the management of online room sales channels. - Cost control. - Proposing business strategies and marketing the hotel's image. - Mainly responsible for the room sales segment on OTA's channels: balance, adjusted roomrate on Siteminder, follow up disparity about room rate between OTAs channel. - Meeting and contact with Maket Manager. - Propose activities and services to customers, increase hotel room capacity. - Meet and resolve security and order issues with local authorities and police.
Receptionist Supervisor tại Seaside Resort Vung Tau
Vũng Tàu - 8/2016 - 11/2018
- Respond to customer reviews about the Resort's service experience. - Supervise receptionist work during shifts. - Resolve complaints and problems that occur during the shift. - Advise on business strategies, room sales, services and activities for customers to experience and promote the image of the Resort.
Reservation & Sales Agent tại MARINABAY VUNG TAU RESORT AND SPA
Vũng Tàu, Ba Ria - Vung Tau, Vietnam - 2/2019 - 3/2020
- Propose and edit the Resort's booking and confirmation process. - Update images and information to promote the Resort's services on online travel agency sites. - Advise and propose promotional programs to promote room sales and services to boost the resort's revenue. - Maintaince and new seeking CORP, MICE,TA - Propose business strategies and increase revenue.