MAI VĂN LINH

Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Dealing with guests Arranging staff scheduling Acting as liaison between General Manager and staff The Front Office is the area of the hotel where guests form their first and last impressions of the hotel – this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.

Managing and training the Front Office staff Ensuring the front desk provides a professional and friendly service for guests Dealing with guests Arranging staff scheduling Acting as liaison between General Manager and staff The Front Office is the area of the hotel where guests form their first and last impressions of the hotel – this makes it really important for the Front Office Manager to work hard to create a pleasant experience for guests to ensure their return.

- Assist FOM in FO management - Training of Front Office staff - Assist in supervising urgent situation - Ensure that all staffs of department know thoroughly about hotel services - In charge of department operation in the absence of FOM

- Plan and coordinate the provision of friendly, efficient services to guests - Schedule time to pick up/drop off guest - Trace relevant statistics about clientele - Provide feedback from Guests to Front Office Manager for action - Assist with translations (information: guest directory; menus etc.) as required - Dealing with complaints or problems