Mai Đăng Đăng

With a passion for hotel management, I want to work in an environment that emphasizes customer service, professionalism and operational efficiency. Where people support each other to achieve common goals, while building a positive and productive working environment.

- Oversee the operations of the hotel, as per organizational chart. Manage the whole business operating as well as hotel revenue.
- Maintain service quality and ensure smooth operations of all departments.
- Directly supervise the Front Office to maintain a professional image and customer service.
- Hold regular meetings with department heads for seamless coordination.
- Manage maintenance schedules, upgrade hotel equipment and assets.
- Inspect the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurant meet hotel standards.
- Manage cost controll measures effecttively to optimize expenses and maximize revenue streams.
- Closely monitor the hotel’s business reports daily and make decisions accordingly.
- Negotiate supplier contracts to reduce costs while maintaining service quality. Ensure all decisions are made in the best interest of the hotels and management.
- Assist HR department in recruiting and directly participate in training and evaluating staff.
- Collaborate with department heads to develop and implement standard operating procedures for all departments.
- Work with local authorities in case of emergencies and coordinates all emergency activities and reports immediately to General Manager.
- Directly report to General Manager and, if necessary, to General Manager for discussion.

- Manage whole business operating as well as hotel revenue.
- In-charge Sales B2B (Mostly Travel Agents) and B2C.
- Leading the daily activities of the sales team, with a focus on developing new accounts, maintaining existing accounts, building long-term customer relationships.
- Doing Sales Call and face-to-face sales. Seeking new clients (on Google, Facebook, etc…).
- Managing accounts: offering & signing contracts, following-up/ handling with customers complaints or issues, often getting back to customers for updating info.
- Meets and greets the guests especially regulars and VIPs on the arrivals and departures.
- Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service.
- Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurant meet hotel standards.
- Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel.
- Supervises a high standard of hygiene and sanitation throughout all services and public areas of the hotel.
- Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups.
- Ensures that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests.
- Ensures that the behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency.
- Works with local authorities in case of emergencies and coordinates all emergency activities and reports immediately to the management.
- Performs special duties as required by the General Manager.
- Prepares a daily report on incidents and observations to the General Manager electronically and confidential.

- Follow up and maintain relationship with Travel Agent accounts.
- Communicates directly with customers, leads and accounts via face-to-face meetings, telephone calls and email.
- Responsible for bookings, confirmations, billings, generating proposals and contracts.
- Answer guest questions about services.
- Holds a database of contacts for repeat and future bookings.
- Communicates with customers before, during and after event.

- In charge Executive Lounge, and responsibility for service quality.
- Perform personnel actions such as providing employee orientation and training, organizing employee time sheet.
- Assist Manager in implementing a training plan for team members in food preparation and in service.
- Report directly to Manager by email.
- Resolve customer complaints regarding food service.
- Develop equipment maintenance schedules and arrange for repairs.
- Conduct meeting and collaborate with other personnel to plan menu and drink list.
- Knowledge of principles and processes providing customer and personal service.
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.