Mai Đăng Đăng

Mai Đăng Đăng

Hồ sơ 5 sao bạc 708 Lượt xem

Giới thiệu bản thân

- 7 years experienced in Food and Beverage Department. - 7 years experienced in Hotel Management. - Ability to lead, train, and maintain enthusiastic, productive staff. - Strong communication skill, and teamwork. - Self-motivated, self-studied mindset. - Responsible, flexible, and organized efficient work manner.

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Thông tin & hồ sơ đính kèm

Thông tin cá nhân

Họ và tên
Mai Đăng Đăng
Giới tính
Nam
Ngày sinh
06/08/1987, 37 tuổi
Địa chỉ
177 Nguyễn Văn Công, Phường 3, Quận Gò Vấp
Cập nhật
08/11/2024

Thông tin cơ bản

Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
HCMC
Ngoại ngữ
Tiếng Anh (Giỏi)

Công việc mong muốn

Lĩnh vực

Kỹ năng

Quản lý
Kỹ năng bán hàng, phục vụ khách hàng
Quản lí thời gian
Tin học văn phòng
Đào tạo

Mong muốn về công việc

Giải thưởng

Trình độ học vấn chuyên môn

AEC Business School Pte, LTd

Food and Beverage Operation - Cao đẳng

- Graduated AEC Business School Pte, Ltd (Singapore) (2007-2008) o Major: Food and Beverage Operation (Diploma in Hospitality Management) - Vietnam Australia Advanced College (2006-2007) o Major: Hotel Management

Kinh nghiệm làm việc

Operation Manager tại Nhật Hạ 1 Hotel

Thành phố Hồ Chí Minh

- Oversee the operations functions of the hotel, as per organizational chart. Manage the whole business operating as well as hotel revenue. - Hold regular briefings and meetings with all heads of departments.. - Ensure full compliance with hotel operating controls, policies, procedures, SOPs and service standards. - Responsible for the preparation, presentation, and subsequent achievements of the hotel's annual Operating Budget, and Sales Plan. - Ensure all decisions are made in the best interest of the hotels and management. - Developing improvement actions, and carrying out cost savings. - Closely monitor the hotel’s business reports daily and make decisions accordingly. - Prepare monthly reports, draw up plans and budgets (revenues, costs) for the owners. - Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment and services. - Overseeing and managing all departments and working closely with department heads daily. Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurant meet hotel standards. - Supervises a high standard of hygiene and sanitation throughout all services and public areas of the hotel. - Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups. - Works with local authorities in case of emergencies and coordinates all emergency activities and reports immediately to the management. - Act as a final decision maker in hiring a key staff. - Performs special duties as required by the General Manager.

Operation Manager tại The Luxe Hotel

Hồ Chí Minh

• Manage whole business operating as well as hotel revenue. • In-charge Sales B2B (Mostly Travel Agents) and B2C • Leading the daily activities of sales team, with a focus on developing new accounts, maintaining existing accounts, building long-term customer relationship. • Doing Sales Call and face-to-face sales. Seeking new clients (on Google, Facebook, etc…). • Managing accounts: offering & signing contracts, following-up/ handling with customers complaints or issues, often getting back to customers for updating info. • Meets and greets the guests especially regulars and VIPs on the arrivals and departures. • Conforms to and enforces hotel policies and procedures as well as rules and regulations laid down by the management in order to achieve the highest levels of uniformity and guest service. • Inspects the hotel premises on a regular basis to ensure that rooms and public areas as well as restaurant meet hotel standards. • Responsible for safeguarding of the property and asset of the hotel, including the basement and outskirt areas of the hotel. • Supervises a high standard of hygiene and sanitation throughout all services and public areas of the hotel. • Ensures highest standards of personal appearance and hygiene, clean and pressed uniforms and nametags described in the hotel policy. • Decides about measures to be taken in cases of incidents at the Hotel and coordinates with other department heads on follow ups. • Ensures that proper action is taken in cases of sickness, disease, theft or loss of property of the hotel or guests. • Ensures that behavior of patrons, guests, visitors and staff is monitored and appropriate action is taken during failure or emergency. • Works with local authorities in case of emergencies and coordinates all emergencies activities and reports immediately to the management. • Performs special duties as required by the General Manager. • Prepares a daily report on incidents and observations to the General Manager electronically and confidential.

F&B Sales Representative tại Rex Hotel Saigon

Hồ Chí Minh

• Follow up and maintain relationship with Travel Agent accounts. • Communicates directly with customers, leads and accounts via face-to-face meetings, telephone calls and email. • Responsible for bookings, confirmations, billings, generating proposals and contracts. • Answer guest questions about services. • Holds a database of contacts for repeat and future bookings. • Communicates with customers before, during and after event.

Restaurant Supervisor tại Rex Hotel Saigon

Hồ Chí Minh

• In charge Executive Lounge, and responsibility for service quality. • Perform personnel actions such as providing employee orientation and training, organizing employee time sheet. • Assist Manager in implementing a training plan for team members in food preparation and in service. • Report directly to Manager by email. • Resolve customer complaints regarding food service. • Develop equipment maintenance schedules and arrange for repairs. • Conduct meeting and collaborate with other personnel to plan menu and drink list. • Knowledge of principles and processes providing customer and personal service. • Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

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