Lê Hữu Nguyên (Sharky)

Seeking to use my superior knowledge of Hospitality and my advanced Communication Skills to effectively serve your company as Outlet Management, F&B Training Department or Related F&B Department.

Assistant Outlet Manager• La Capri Beach Club • Overseeing the operation and management of all club facilities • Managing club staff, including hiring, training, and performance evaluations • Planning and coordinating events and activities for club membersss • Managing the club’s budget and finances, including membership fees and expenses • Maintaining high standards of customer service to enhance member experience

Outlet Supervisor • Ocean Club Restaurant • Supervising to make sure the staff serves food and beverages to guests as per the restaurant’s standards in a friendly, timely and efficient manner • Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen • Managing the venue event from beginning to end (Tapas Night, Sea Side Grill – Weekly event; Taste Studio – Yearly Event) including planning before the event, coordinating with event staff during the event, and arranging for cleanup after the event • Coordinating with the venue manager to ensure that the event is held smoothly • Monitoring the event to ensure that it runs smoothly and according to schedule • Complete pre-shift and post-shift duties report including revenue, food and drink inventory, cashier procedure, etc.

• Perform the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concern • Keep dining room stocked and cleaned • Ensure cashiers are performing with accuracy and great customer service • Developed and integrated a weekly training program. Also supervised and managed the LQAs training and Go-audit Program.

• Training new employees on company procedures and policies • Maintaining cleanliness of bar area and equipment to ensure sanitary conditions for patrons • Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles • Managing all bar operations including staff scheduling, inventory, ordering supplies, and creating drink specials

• Monitors service and Food and Beverage standards in In Room Dining based on cooperate standard and followed by CDC instruction. • Ensures that the In Room Dining area is kept clean and organized • Assists in the development of Departmental Trainers for Trainee and New Commer

• Provide perfect customer services for every guest during their stays at our property; fulfill requirements to ensure customer’s satisfaction. • Assist guest whenever they need and solve guest’s problem during their stay. Also, supporting Reservation team to arrange booking for guest.

• Receiving or making a high volume of calls from or to customers to make appointment for vaccine injection, provide the vaccine type, immunization schedule and vaccine price. • Striving to achieve first call resolution and maintain the quality of service provided by the call center. • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

• Monitor club lounge for seating availability, service, safety, and well-being of guests; Maintain cleanliness and condition of bar, bar unit, tables, and other tools; Prepare and serve hot, cold, and/or alcoholic beverages. • Taking order based on full knowledge of the food & beverage items & their specifications request: menu prices, recipes and style of service etc.

• Set tables, trays according to type of order request and the hotels service standards; Performs opening and closing procedures established for the department. • Monitor operating for mini bar items, amenity service and reduce spoilage and wastage of welcome amenity (fruit, candies…) successfully.

giang.nguyen@newworldhotels.com

yent.nguyen@newworldhotels.com