Assistant Outlet Manager tại LA FESTA PHU QUOC, CURIO COLLECTION BY HILTON - KIEN GIANG PROVINCE

4/2024 → Hiện tại

PHU QUOC- KIEN GIANG PROVINCE

Assistant Outlet Manager• La Capri Beach Club • Overseeing the operation and management of all club facilities • Managing club staff, including hiring, training, and performance evaluations • Planning and coordinating events and activities for club membersss • Managing the club’s budget and finances, including membership fees and expenses • Maintaining high standards of customer service to enhance member experience

Outlet Supervisor tại REGENT PHU QUOC, KIEN GIANG PROVINCE

8/2024 → 3/2024 (5 tháng)

PHU QUOC, KIEN GIANG PROVINCE

Outlet Supervisor • Ocean Club Restaurant • Supervising to make sure the staff serves food and beverages to guests as per the restaurant’s standards in a friendly, timely and efficient manner • Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen • Managing the venue event from beginning to end (Tapas Night, Sea Side Grill – Weekly event; Taste Studio – Yearly Event) including planning before the event, coordinating with event staff during the event, and arranging for cleanup after the event • Coordinating with the venue manager to ensure that the event is held smoothly • Monitoring the event to ensure that it runs smoothly and according to schedule • Complete pre-shift and post-shift duties report including revenue, food and drink inventory, cashier procedure, etc.

Outlet Supervisor tại Aroma Restaurant & In Room Dining Service, Hoiana New World Hotel, Hoiana Resort and Golf

6/2022 → 7/2023 (1 năm )

Quang Nam

• Perform the daily line-up with service staff to discuss menu items and specials, upcoming and past events and review special instructions listen to and address and resolve any problems or concern • Keep dining room stocked and cleaned • Ensure cashiers are performing with accuracy and great customer service • Developed and integrated a weekly training program. Also supervised and managed the LQAs training and Go-audit Program.

Head Bartender tại Cove Bar & Grill, Hoiana Hotel & Suites, Hoiana Resort and Golf

3/2021 → 6/2022 (1 năm 3 tháng)

Quang Nam

• Training new employees on company procedures and policies • Maintaining cleanliness of bar area and equipment to ensure sanitary conditions for patrons • Overseeing the inventory of liquor in the bar, ordering new supplies when necessary, and organizing storage space for bottles • Managing all bar operations including staff scheduling, inventory, ordering supplies, and creating drink specials

In Room Dining Senior Attendant (Outlet Communicator) tại Hoiana Hotel & Suites, Hoiana Resort and Golf

6/2020 → Hiện tại

Quang Nam

• Monitors service and Food and Beverage standards in In Room Dining based on cooperate standard and followed by CDC instruction. • Ensures that the In Room Dining area is kept clean and organized • Assists in the development of Departmental Trainers for Trainee and New Commer

Co-Founder & Full time Manager tại DC GREEN HILL HOMESTAY & VILLA

8/2019 → 6/2020 (10 tháng)

Da Lat, Lam Dong

• Provide perfect customer services for every guest during their stays at our property; fulfill requirements to ensure customer’s satisfaction. • Assist guest whenever they need and solve guest’s problem during their stay. Also, supporting Reservation team to arrange booking for guest.

Customer Service Agent (Foreigner Agent Line) tại VIETNAM VACCINE CENTER (VNVC)

3/2019 → 8/2019 (5 tháng)

Ho Chi Minh City

• Receiving or making a high volume of calls from or to customers to make appointment for vaccine injection, provide the vaccine type, immunization schedule and vaccine price. • Striving to achieve first call resolution and maintain the quality of service provided by the call center. • Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.

Room Service Waiter (Night duty) & Executive Lounge Attendat tại LOTTE LEGEND SAIGON HOTEL

1/2018 → 3/2019 (1 năm 1 tháng)

Ho Chi Minh City

• Monitor club lounge for seating availability, service, safety, and well-being of guests; Maintain cleanliness and condition of bar, bar unit, tables, and other tools; Prepare and serve hot, cold, and/or alcoholic beverages. • Taking order based on full knowledge of the food & beverage items & their specifications request: menu prices, recipes and style of service etc.

Room Service Waiter tại LOTTE LEGEND SAIGON HOTEL

3/2017 → 1/2018 (10 tháng)

Ho Chi Minh City

• Set tables, trays according to type of order request and the hotels service standards; Performs opening and closing procedures established for the department. • Monitor operating for mini bar items, amenity service and reduce spoilage and wastage of welcome amenity (fruit, candies…) successfully.

Hoiana ESS

8/2022

EFFECTIVE SUPERVISORY SKILLS PROGRAM, Hoiana Academy Program (The First 20 Attendants) May 2022 – August 2022 https://shorturl.at/xDU56

Nurturing Talens of February in Hoiana Calling Program

2/2022

Nurturing Talens of February _ Hoiana Calling Program https://shorturl.at/amrY7

Best TripAdvisor of Lotte Legend Hotel Saigon

7/2018

Best TripAdvisor of Lotte Legend Hotel Saigon in 2018 (June-July)

Associate of the month at Lotte Legend Saigon Hotel

2/2018

Associate of the month at Lotte Legend Saigon Hotel

First Class Honors at Hutech (Top 5 student)

9/2015

First Class Honors at Hutech (Top 5 student)

Ms. Nguyen Le Phuong Giang - Talent & Culture Manager

Hoiana Hotels, Hoiana Resort & Golf

giang.nguyen@newworldhotels.com

Ms. Nguyen Thi Yen - Outlet Manager

Aroma Restaurant, Hoiana New World Hotel

yent.nguyen@newworldhotels.com