Nguyen Phuong Nam
Reservation Manager
I am a dynamic and adaptable individual with experience in competitive environments. I excel in both independent and team-based work, applying quick thinking and problem-solving skills. I take a multicultural approach when handling customer complaints and requests, ensuring effective communication with a diverse clientele.
Skilled in time management, I prioritize tasks efficiently and handle large workloads under tight deadlines. I am open to occasional travel and overtime when needed. Passionate about being part of a productive team, my core values are kindness, enthusiasm, and a commitment to building lasting relationships that create value for both businesses and the community.
Thông tin cá nhân
Họ và tên
Nguyen Phuong Nam
Giới tính
Nữ
Ngày sinh
15/10/1984
Địa chỉ
No 6, Pham Ngu Lao, Phan Chu Trinh, Hoan Kiem, Hanoi
Cập nhật
04/04/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 10 đến 20 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
20 - 30 triệu
Nơi mong muốn làm việc
Tiếng Anh (Không biết)
Ngoại ngữ
Tiếng Anh (Không biết)
Công việc mong muốn
Mong muốn về công việc
I am a dynamic and passionate individual with strong experience in customer service and hospitality. I am eager to contribute my expertise in managing customer relationships and delivering high-quality service to a professional and collaborative environment. My career has focused on ensuring memorable experiences for guests and leading teams towards excellence. Now, I am seeking an opportunity where I can continue to leverage my skills to contribute to a world-class service environment, while fostering lasting customer relationships and team success.
Kỹ năng
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Training and Development 100%
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Effective Negotiation 100%
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Critical thinking 100%
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Networking and Relationship Building 100%
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Skilled Multi tasks 100%
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Customer-Centric Mindset 100%
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Problem-Solving 100%
Học vấn - Chuyên môn
Hanoi Open University
Hospitality Management - Bachelor of Business Management - Đại học - 2004 - 2008
Kinh nghiệm làm việc
Reservationist tại Sofitel Legend Metropole Hanoi
Hanoi, Vietnam - 1/2008 - 2/2011
Managed guest check-ins/outs, greeted guests, and handled special requests. Provided concierge services, addressing customer inquiries and resolving complaints to ensure a high level of satisfaction.
Reservation Supervisor tại Sofitel Legend Metropole Hanoi
Hanoi, Vietnam - 3/2011 - 7/2020
I had been incharged of both individual and group reservations, optimizing occupancy and maximizing revenue. Specialized in FIT bookings from 2011 to 2013, ensuring accurate details and seamless service, while upselling rooms and services. From 2013 to 2020, focused on managing large group bookings, ensuring all guest requirements were met and collaborating across departments to deliver exceptional service. Prioritized flawless guest experiences through efficient coordination with the Events, Sales, Housekeeping, and Front Desk teams.
Front Office Manager tại Zephyr Boutique Hotel
Hanoi, Vietnam - 4/2020 - 11/2020
I had managed the Front Office Department, overseeing staff training and developing service standards. Collaborated with the management team on pricing policies for room rates and F&B offerings.
Sales Manager tại Công Ty Bảo Hiểm Manulife Việt Nam
Hanoi, Vietnam - 10/2020 - 10/2020
Led a team of 10 managers and 50+ financial advisors, overseeing client relationships and driving sales performance. Responsible for training, team development, and organizing internal events to foster a collaborative culture. Achieved prestigious industry recognitions and consistently met performance targets.
Customer Service Manager tại Paradise Bay Resort Co. Ltd (ALMA)
Hanoi, Vietnam - 7/2022 - 4/2022
From April 2022 to July 2024, I worked in the Finance and Accounting department as a Senior Collection at Paradise Bay Resort, where I was responsible for managing accounts receivable, improving revenue, and resolving issues related to overdue contracts. My role involved ensuring timely payments and addressing any disputes or challenges with clients. Since July 2024, I have transitioned to the role of Customer Care Manager here, focusing on enhancing customer satisfaction, addressing client concerns, and ensuring a high-quality experience for all guests. In both positions, I developed strong problem-solving and communication skills, and I am dedicated to driving business success through effective client management.
Thông tin tham khảo
Dao Bich Ngoc
Director of Customer Service & Booking center - Paradise Bay Resort Co. Ltd (ALMA)
bichngoc.dao@alma.vn - 0949 995 828