Reservationist tại Sofitel Legend Metropole Hanoi

1/2008 → 2/2011 (3 năm 1 tháng)

Hanoi, Vietnam

Managed guest check-ins/outs, greeted guests, and handled special requests. Provided concierge services, addressing customer inquiries and resolving complaints to ensure a high level of satisfaction.

Reservation Supervisor tại Sofitel Legend Metropole Hanoi

3/2011 → 7/2020 (9 năm 4 tháng)

Hanoi, Vietnam

I had been incharged of both individual and group reservations, optimizing occupancy and maximizing revenue. Specialized in FIT bookings from 2011 to 2013, ensuring accurate details and seamless service, while upselling rooms and services. From 2013 to 2020, focused on managing large group bookings, ensuring all guest requirements were met and collaborating across departments to deliver exceptional service. Prioritized flawless guest experiences through efficient coordination with the Events, Sales, Housekeeping, and Front Desk teams.

Front Office Manager tại Zephyr Boutique Hotel

4/2020 → 11/2020 (7 tháng)

Hanoi, Vietnam

I had managed the Front Office Department, overseeing staff training and developing service standards. Collaborated with the management team on pricing policies for room rates and F&B offerings.

Sales Manager tại Công Ty Bảo Hiểm Manulife Việt Nam

10/2020 → 10/2020 ()

Hanoi, Vietnam

Led a team of 10 managers and 50+ financial advisors, overseeing client relationships and driving sales performance. Responsible for training, team development, and organizing internal events to foster a collaborative culture. Achieved prestigious industry recognitions and consistently met performance targets.

Customer Service Manager tại Paradise Bay Resort Co. Ltd (ALMA)

7/2022 → 4/2022 (2 tháng)

Hanoi, Vietnam

From April 2022 to July 2024, I worked in the Finance and Accounting department as a Senior Collection at Paradise Bay Resort, where I was responsible for managing accounts receivable, improving revenue, and resolving issues related to overdue contracts. My role involved ensuring timely payments and addressing any disputes or challenges with clients. Since July 2024, I have transitioned to the role of Customer Care Manager here, focusing on enhancing customer satisfaction, addressing client concerns, and ensuring a high-quality experience for all guests. In both positions, I developed strong problem-solving and communication skills, and I am dedicated to driving business success through effective client management.

MDRT 2021 (Million Dollar Round Table)

11/2021

MFA (Master Financial Advisor - US) MDRT 2021 (Million Dollar Round Table) – an exclusive club with only 1.5% of financial advisors globally achieving this.

Dao Bich Ngoc - Director of Customer Service & Booking center

Paradise Bay Resort Co. Ltd (ALMA)

bichngoc.dao@alma.vn - 0949 995 828