
Nguyễn Ngọc Uyển Nhi
Reservationist
My name is Nhi and I have experienced hospitality since my first year in university as industry placement in 2016. Starting from F&B department, I have worked my way through Housekeeping, Front office, and finally Revenue department in which I am most interested in.
I considered myself as customer-oriented. When dealing with the guests, I tried to understand the guest at most. To do this, I am able to learn and understand hotel's products and service in detailed so I could offer them with most suitable products and service.
Besides that, having good knowledge in English enables my ability to communicate with international guests easier.
Hence, I believe I can be a strong player and contribute my ability to the team.
Thông tin cá nhân
Họ và tên
Nguyễn Ngọc Uyển Nhi
Giới tính
Nữ
Ngày sinh
07/03/1997
Địa chỉ
83/13 Huỳnh Mẫn Đạt, P.7, Q.5, HCMC
Cập nhật
31/03/2025
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Ngành nghề
Khác
Lĩnh vực
Khách sạn/ Khu căn hộ
Mong muốn về công việc
I love to be part in revenue department and being reservation will help me gain more knowledge in this broad and interesting field. If there is an opportunity, I would like to contribute my skills to the team and at the same time to learn more.
Kỹ năng
-
Microsoft Word, Excel and other related software 80%
-
Upselling 80%
-
Chăm Sóc khách hàng 100%
Học vấn - Chuyên môn
Pacific International Hotel Management School
Bachelors of Tourism and Hospitality Management - Đại học - 2016 - 2019
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