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Nguyễn Ngọc Uyển Nhi

Nguyễn Ngọc Uyển Nhi

Reservationist

My name is Nhi and I have experienced hospitality since my first year in university as industry placement in 2016. Starting from F&B department, I have worked my way through Housekeeping, Front office, and finally Revenue department in which I am most interested in.

I considered myself as customer-oriented. When dealing with the guests, I tried to understand the guest at most. To do this, I am able to learn and understand hotel's products and service in detailed so I could offer them with most suitable products and service.

Besides that, having good knowledge in English enables my ability to communicate with international guests easier.

Hence, I believe I can be a strong player and contribute my ability to the team.

Thông tin cá nhân

Họ và tên

Nguyễn Ngọc Uyển Nhi

Giới tính

Nữ

Ngày sinh

07/03/1997

Địa chỉ

83/13 Huỳnh Mẫn Đạt, P.7, Q.5, HCMC

Cập nhật

31/03/2025

Trang cá nhân

Thông tin cơ bản

Kinh nghiệm làm việc

Từ 3 đến 5 năm

Vị trí

Nhân viên

Mức lương mong muốn

8 - 12 triệu

Nơi mong muốn làm việc

Tiếng Anh (Giỏi)

Ngoại ngữ

Tiếng Anh (Giỏi)

Công việc mong muốn

Ngành nghề

Khác

Mong muốn về công việc

I love to be part in revenue department and being reservation will help me gain more knowledge in this broad and interesting field. If there is an opportunity, I would like to contribute my skills to the team and at the same time to learn more.

Kỹ năng

  • 80% Kỹ năng
    Microsoft Word, Excel and other related software 80%
  • 80% Kỹ năng
    Upselling 80%
  • 100% Kỹ năng
    Chăm Sóc khách hàng 100%

Học vấn - Chuyên môn

Pacific International Hotel Management School

Bachelors of Tourism and Hospitality Management - Đại học - 2016 - 2019

Kinh nghiệm làm việc

Full-time | Reservation Agent tại Movenpick Resort Cam Ranh

Cam Ranh, Vietnam - 12/2021 - 3/2025

Completing daily tasks includes but not limited to answering phone calls and emails, checking availability, checking traces and communicate with other departments to ensure smooth operations.
Upselling hotel’s products where possible to maximize hotel revenue.

Full-time | Duty Manager tại Copthorne Hotel Auckland City

Auckland City, New Zeakand - 8/2019 - 11/2020

Overseeing hotel’s daily operations including F&B, Housekeeping, and Front Office team on behalf of FOM and GM. Allocating rooms complying with guest’s requirement while maximizing room revenue.
Training new employees.

Part-time | Receptionist tại Novotel New Plymouth

New Plymouth, New Zealand - 2/2019 - 8/2019

Responsible for being hotel’s contact center and focusing on delivering courteous and efficient service to all the guests.

Internship | Reservationist cum Receptionist tại Copthorne Hotel Auckland City

Auckland city, New Zealand - 10/2017 - 7/2018

Taking care of groups and FITs bookings and maximizing room revenue with low and high season pricing strategies under Reservation Manager’s guidance.
Assisting guests’ during check-in and check-out.

Internship | F&B attendant | Room attendant tại Heartland Hotel Fox Glacier

Fox Glacier, New Zealand - 10/2016 - 3/2017

Working under guidance of Restaurant and Housekeeping Supervisors to deliver services up to standards.

Thông tin tham khảo

Hình ảnh

Thank You!