VO THI THANH PHUONG

Short-Term Objective:

Seek a strategic leadership position in hospitality or operations management where I can leverage my extensive experience to optimize organizational performance, implement innovative solutions, and deliver exceptional customer satisfaction. My immediate aim is to contribute to a dynamic organization that values excellence and promotes growth.



Long-Term Objective:

Aspire to build a long-term career within a reputed organization, advancing its strategic goals and driving sustainable growth. I aim to further refine my leadership skills, develop high-performing teams, and establish a legacy of operational excellence. My ultimate goal is to position the organization as a benchmark for quality, innovation, and customer service in the industry.



Professional Summary

Dynamic and results-oriented executive with over 18 years of extensive experience in operations management, strategic leadership, and hospitality. Proven track record of driving organizational growth, achieving operational excellence, and enhancing profitability at leading corporations such as THACO AUTO, VinGroup, Golden Lotus Group, and MGallery Collection. Adept at implementing innovative strategies, fostering team development, and leading large-scale projects to meet and exceed business objectives in highly competitive industries. Skilled in creating data-driven solutions to inform strategic decision-making, and committed to elevating customer experiences through tailored solutions and continuous improvements.

• Assisted the F&B Director in overseeing daily operations, HR management, and financial planning for the department.
• Achieved a 10% reduction in operational costs by implementing stringent budget controls and innovative procurement practices.
• Led the team to achieve Michelin star-level culinary excellence, exceeding industry benchmarks and enhancing guest experiences.
• Coordinated seamlessly with other departments to ensure high service standards across all F&B outlets.
• Conducted comprehensive training programs, boosting staff competencies and compliance with health and safety regulations.

• Oversaw pre-opening and re-opening operations for a 5-star property, managing a team of over 800 employees, ensuring seamless functionality during the launch phases.
• Developed detailed operational protocols that adhered strictly to corporate standards and legal regulations, enabling efficient workflows and compliance.
• Managed a \significant annual budgets annual budget, implementing cost-efficiency measures that saved over \significant cost savings without compromising service quality or operational effectiveness.
• Increased guest satisfaction scores by 22% through the introduction of tailored service innovations, comprehensive staff training programs, and the implementation of guest feedback systems.
• Supervised the recruitment, onboarding, and development of over 300 staff members during the property's setup phase, ensuring a strong team aligned with the company’s vision and culture.
• Designed and executed large-scale marketing and promotional campaigns in collaboration with the corporate marketing team, successfully driving a 30% increase in occupancy rates during the first year of operations.
• Collaborated closely with external contractors, architects, and design teams to oversee construction and design elements, ensuring timely and high-quality delivery of all infrastructure projects.
• Regularly analyzed financial performance metrics, delivering comprehensive reports to stakeholders and adjusting strategies to align with evolving business goals.
• Acted as the primary liaison between the property and VinGroup’s executive leadership, ensuring consistent alignment with organizational objectives and brand standards.
• Established operational protocols in compliance with corporate standards and legal regulations, ensuring seamless functionality during launch phases.
• Increased guest satisfaction scores by 22% through service innovation and targeted employee training.
• Managed a $50M annual budget, achieving financial targets and cost-efficiency goals.
• Collaborated with stakeholders to deliver key projects on schedule, enhancing the property's brand reputation.

• Directed operations for 7 properties across Vietnam, including 5 in Ho Chi Minh City, 1 in Da Nang, and 1 in Da Lat, managing a combined workforce of over 700 employees.
• Implemented operational strategies tailored to each property's unique needs, ensuring efficiency and delivering exceptional guest experiences across all locations.
• Achieved a 25% revenue growth by rolling out innovative sales strategies, optimizing dynamic pricing models, and leveraging data analytics for yield management practices.
• Spearheaded refurbishment projects across multiple properties, successfully enhancing guest satisfaction ratings by 30% and streamlining operational processes to boost efficiency.
• Established rigorous training and development programs, improving employee retention by 20% and fostering a culture of excellence and teamwork.
• Developed and executed comprehensive P&L budgets and long-term financial plans, ensuring alignment with corporate objectives and financial sustainability.
• Oversaw marketing and branding efforts, including launching targeted promotional campaigns that increased brand visibility and occupancy rates by 15%.
• Introduced sustainability initiatives, reducing energy costs by 12% and positioning the properties as environmentally responsible leaders in the industry.
• Managed supplier relationships to enhance procurement efficiency, ensuring cost-effective solutions without compromising quality.
• Served as the primary liaison between property managers and stakeholders, ensuring consistent communication and alignment with the company’s vision and goals.

• Successfully increased profitability by 20% through targeted marketing initiatives, competitive analysis, and effective pricing strategies.
• Managed a team of over 300 staff, ensuring high performance through structured training and clear operational guidelines.
• Coordinated over 50 large-scale events annually, achieving a 95% customer satisfaction rate and securing repeat business from key clients.
• Spearheaded workflow redesigns that reduced service delivery times by 10% and increased operational efficiency.
• Enhanced employee retention rates by 18% through the development of tailored training programs and career growth opportunities.
• Introduced robust inventory management systems to minimize waste and optimize F&B costs.
• Ensured compliance with Joint Commission International (JCI) standards, conducting regular evaluations and preparing detailed reports for audits.
• Collaborated with cross-functional teams to maintain JCI accreditation, aligning operational processes with global healthcare quality benchmarks.
• Managed a team of over 300 staff, ensuring high performance through structured training and clear operational guidelines.
• Coordinated over 50 large-scale events annually, achieving a 95% customer satisfaction rate and securing repeat business from key clients.
• Spearheaded workflow redesigns that reduced service delivery times by 10% and increased operational efficiency.
• Enhanced employee retention rates by 18% through the development of tailored training programs and career growth opportunities.
• Introduced robust inventory management systems to minimize waste and optimize F&B costs.