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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 10 đến 20 năm
Tổng giám đốc/ Giám đốc
Thỏa thuận
Tiếng Anh (Khá)
Trên 5.000
Quản lý, điều hành
Giới thiệu bản thân
Trình độ học vấn chuyên môn
UNIVERSITY OF ECONOMICS AND FINANCE
Hospitality Management - Đại học
2008 → 2012
Kĩ năng
| Leadership & Team Development | |
| Strategic Operations Management | |
| Financial Planning & Budget Optimization | |
| Hospitality & Healthcare Administration | |
| Risk Management & Problem-Solving | |
| Data-Driven Decision Making | |
| Customer Experience Enhancement | |
| Organizational Restructuring & Efficiency Improvement |
Kinh nghiệm làm việc
Assistant Director of Food & Beverage tại La Veranda Resort Phu Quoc – MGallery Collection
5/2005 → 12/2014 (9 năm 7 tháng)
Phu Quoc
• Assisted the F&B Director in overseeing daily operations, HR management, and financial planning for the department. • Achieved a 10% reduction in operational costs by implementing stringent budget controls and innovative procurement practices. • Led the team to achieve Michelin star-level culinary excellence, exceeding industry benchmarks and enhancing guest experiences. • Coordinated seamlessly with other departments to ensure high service standards across all F&B outlets. • Conducted comprehensive training programs, boosting staff competencies and compliance with health and safety regulations.
General Manager, Set-up & Re-Opening tại Vinpearl Phu Quoc 2 – VinGroup
1/2015 → 2/2017 (2 năm 1 tháng)
Phu Quoc
• Oversaw pre-opening and re-opening operations for a 5-star property, managing a team of over 800 employees, ensuring seamless functionality during the launch phases. • Developed detailed operational protocols that adhered strictly to corporate standards and legal regulations, enabling efficient workflows and compliance. • Managed a \significant annual budgets annual budget, implementing cost-efficiency measures that saved over \significant cost savings without compromising service quality or operational effectiveness. • Increased guest satisfaction scores by 22% through the introduction of tailored service innovations, comprehensive staff training programs, and the implementation of guest feedback systems. • Supervised the recruitment, onboarding, and development of over 300 staff members during the property's setup phase, ensuring a strong team aligned with the company’s vision and culture. • Designed and executed large-scale marketing and promotional campaigns in collaboration with the corporate marketing team, successfully driving a 30% increase in occupancy rates during the first year of operations. • Collaborated closely with external contractors, architects, and design teams to oversee construction and design elements, ensuring timely and high-quality delivery of all infrastructure projects. • Regularly analyzed financial performance metrics, delivering comprehensive reports to stakeholders and adjusting strategies to align with evolving business goals. • Acted as the primary liaison between the property and VinGroup’s executive leadership, ensuring consistent alignment with organizational objectives and brand standards. • Established operational protocols in compliance with corporate standards and legal regulations, ensuring seamless functionality during launch phases. • Increased guest satisfaction scores by 22% through service innovation and targeted employee training. • Managed a $50M annual budget, achieving financial targets and cost-efficiency goals. • Collaborated with stakeholders to deliver key projects on schedule, enhancing the property's brand reputation.
General Manager tại Golden Lotus Group
5/2017 → 12/2021 (4 năm 7 tháng)
Ho Chi Minh
• Directed operations for 7 properties across Vietnam, including 5 in Ho Chi Minh City, 1 in Da Nang, and 1 in Da Lat, managing a combined workforce of over 700 employees. • Implemented operational strategies tailored to each property's unique needs, ensuring efficiency and delivering exceptional guest experiences across all locations. • Achieved a 25% revenue growth by rolling out innovative sales strategies, optimizing dynamic pricing models, and leveraging data analytics for yield management practices. • Spearheaded refurbishment projects across multiple properties, successfully enhancing guest satisfaction ratings by 30% and streamlining operational processes to boost efficiency. • Established rigorous training and development programs, improving employee retention by 20% and fostering a culture of excellence and teamwork. • Developed and executed comprehensive P&L budgets and long-term financial plans, ensuring alignment with corporate objectives and financial sustainability. • Oversaw marketing and branding efforts, including launching targeted promotional campaigns that increased brand visibility and occupancy rates by 15%. • Introduced sustainability initiatives, reducing energy costs by 12% and positioning the properties as environmentally responsible leaders in the industry. • Managed supplier relationships to enhance procurement efficiency, ensuring cost-effective solutions without compromising quality. • Served as the primary liaison between property managers and stakeholders, ensuring consistent communication and alignment with the company’s vision and goals.
F&B Set-up and Operation Manager tại FV Hospital
1/2022 → 12/2023 (1 năm 10 tháng)
Ho Chi Minh
• Successfully increased profitability by 20% through targeted marketing initiatives, competitive analysis, and effective pricing strategies. • Managed a team of over 300 staff, ensuring high performance through structured training and clear operational guidelines. • Coordinated over 50 large-scale events annually, achieving a 95% customer satisfaction rate and securing repeat business from key clients. • Spearheaded workflow redesigns that reduced service delivery times by 10% and increased operational efficiency. • Enhanced employee retention rates by 18% through the development of tailored training programs and career growth opportunities. • Introduced robust inventory management systems to minimize waste and optimize F&B costs. • Ensured compliance with Joint Commission International (JCI) standards, conducting regular evaluations and preparing detailed reports for audits. • Collaborated with cross-functional teams to maintain JCI accreditation, aligning operational processes with global healthcare quality benchmarks. • Managed a team of over 300 staff, ensuring high performance through structured training and clear operational guidelines. • Coordinated over 50 large-scale events annually, achieving a 95% customer satisfaction rate and securing repeat business from key clients. • Spearheaded workflow redesigns that reduced service delivery times by 10% and increased operational efficiency. • Enhanced employee retention rates by 18% through the development of tailored training programs and career growth opportunities. • Introduced robust inventory management systems to minimize waste and optimize F&B costs.
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