Ngân Nguyễn
Duty Manager/Sale Executive/Reservation
You’ll find in me a dedicated and passionate professional who values the opportunity to connect with, listen to, and empathize with every customer. My journey in the hospitality industry has been a rewarding adventure filled with growth, learning, and personal fulfillment. I hold a degree in Hotel and Restaurant Management, which provided me with a solid foundation of knowledge and practical training. Over the years, I’ve built upon this through hands-on experience across various roles in the industry. During the past two years until October 7, 2024 , I served as the Duty Manager in the Front Office Department at InterContinental Saigon, which has now rebrand its name to JW Marriott Hotel & Suites Saigon. I’m incredibly proud to be part of one of the world’s leading luxury hotel brands and to collaborate with such skilled colleagues. My journey here began in August 2022 as the Executive Lounge Supervisor, where I had the privilege of serving high-profile guests, including VIPs, politicians, corporate leaders, and ambassadors. In addition to this, I’ve also gained valuable experience at other prestigious hotels, including Lotte Legend Saigon and Nikko Hotel Saigon. These roles have greatly enhanced my confidence, organization skills, and attention to detail, enabling me to consistently deliver high-performance results.
Thông tin cá nhân
Họ và tên
Ngân Nguyễn
Giới tính
Nữ
Ngày sinh
23/10/1993
Địa chỉ
Binh Hung Hoa, Binh Tan, TP HCM
Cập nhật
12/10/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
I'm looking for a position in customer service or hospitality to leverage my experience, skills, and expertise and advance my career.
Kỹ năng
-
Quản lí thời gian 80%
-
upselling 80%
-
Giải quyết phàn nàn 80%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
-
Tổ chức công việc 80%
-
Kỹ năng bán hàng, phục vụ khách hàng 100%
Học vấn - Chuyên môn
Văn Hiến University
Hotel & Restaurant Management - Đại học - 2011 - 2015
Kinh nghiệm làm việc
Front Office Supervisor tại HOTEL NIKKO SAIGON
Ho Chi Minh City - 8/2018 - 6/2022
In April 2019, I stepped into the role of Reception Supervisor, drawing on my extensive knowledge of job requirements and procedures. I thrived in high-pressure environments, maintaining a calm and organized approach. Description: - Trained new staff to ensure they met job requirements and expectations. - Oversaw and monitored all reception staff, supervising daily shift operations to ensure adherence to standard operating procedures. - Assisted the duty manager in quickly and efficiently resolving customer issues and complaints to maintain high levels of satisfaction and service quality. - Managed and sorted emails during my shift to address issues and situations as they arose. - Organized workflow and ensured that employees understood their responsibilities and tasks to complete during their shifts.
Duty Manager tại InterContinental Saigon - an IHG Hotel
Ho Chi Minh - 8/2022 - 10/2024
- Supervise and manage employee performance by delegating tasks, offering guidance, and addressing any concerns or conflicts to ensure smooth operations and a productive work environment. - Ensure all of VIP guests receive special attention and personalized service. - Monitor staff conduct, uniform standards, hygiene, and appearance to maintain high levels of professionalism. - Report directly to the Front Office Manager regarding all matters that impact guest service and hotel operations. - Collaborate and coordinate with other hotel departments as necessary to ensure seamless service. - Respond proactively to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
