Front Office Supervisor tại HOTEL NIKKO SAIGON

8/2018 → 6/2022 (3 năm 10 tháng)

Ho Chi Minh City

In April 2019, I stepped into the role of Reception Supervisor, drawing on my extensive knowledge of job requirements and procedures. I thrived in high-pressure environments, maintaining a calm and organized approach. Description: - Trained new staff to ensure they met job requirements and expectations. - Oversaw and monitored all reception staff, supervising daily shift operations to ensure adherence to standard operating procedures. - Assisted the duty manager in quickly and efficiently resolving customer issues and complaints to maintain high levels of satisfaction and service quality. - Managed and sorted emails during my shift to address issues and situations as they arose. - Organized workflow and ensured that employees understood their responsibilities and tasks to complete during their shifts.

Duty Manager tại InterContinental Saigon - an IHG Hotel

8/2022 → 10/2024 (2 năm 1 tháng)

Ho Chi Minh

- Supervise and manage employee performance by delegating tasks, offering guidance, and addressing any concerns or conflicts to ensure smooth operations and a productive work environment. - Ensure all of VIP guests receive special attention and personalized service. - Monitor staff conduct, uniform standards, hygiene, and appearance to maintain high levels of professionalism. - Report directly to the Front Office Manager regarding all matters that impact guest service and hotel operations. - Collaborate and coordinate with other hotel departments as necessary to ensure seamless service. - Respond proactively to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

The Outsanding Contribution on Guest Love 2023

12/2023

It is such an honor and the most appreciated gift ever to my efforts this year to have my name added to the list of exceptional employees who make outstanding contributions to hotel guest satisfaction.