Hang Phan

I am looking for a dynamic and professional workplace where I can improve my skills for career growth.

Utilized a CRM system to track customer data and monitor sales performance Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures Recommended services for customers based on their circumstances Collaborated with marketing department to create actionable marketing plan Researched the market to identify new opportunities Maintained and cultivated relationships with partners and customers to bolster market access and broaden the enterprise's business network Proposed and negotiated contracts with partners and customers, ensuring mutually beneficial business agreements for both parties Contributed ideas to the development of new services to meet customer needs, market demands, and enhance business sales volume

Assisted Fraud Detection Team Analyzed accounts, payment claims and customer behavior to identify fraudulent patterns and provided customer insight Reviewed evidences/documents to analyze the overall fact patterns of claim and synthesize data into a professional report Audited fraud processes to determine accuracy and compliance to policy Assisted customer to access, navigate or interpret services across a range of payments, programs and services Actively promoted, demonstrated and referred customers to digital services Assessed customer needs, requirements, entitlements and obligations Determined and facilitated payments to customers Advised customers on legislation, policy, procedures, payments and services administered Resolved routine customer enquiries and complaints Escalated complex complaints and systemic issues Collaborated and communicated effectively with cross functional teams to achieve objectives Participated in quality assurance activities and check adherence with relevant legislation

Prepared and cooked assigned dishes according to recipes and standards Supervised other junior kitchen staffs Ensured the quality and presentation of dishes meet the restaurant's standards Managed and organized the assigned sections of the kitchen Trained and mentored junior kitchen staffs, provided guidance on techniques and procedures Monitored stock levels and assisted in inventory management Contributed to menu development and suggested improvements to dishes Adhered to health and safety regulations and kitchen protocols

Ensured all invoices and reporting completed daily Assist in stock and venue management Performed opening and closing procedures as per department standard Collaborated with clients to understand event requirements and ensure client satisfaction Managed event budgets, resources, and timelines effectively to optimize cost-efficiency Coordinated logistics including venue selection, catering arrangements, and audiovisual setup Supervised a team of 20 staffs, delegating tasks and providing guidance as needed Ensured seamless operations during events, addressing any issues promptly to maintain event quality Conducted post-event evaluations to gather feedback and identify areas for improvement Contributed to the continuous enhancement of event management processes through innovative ideas and solutions.