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Hang Phan

Hang Phan

Hồ sơ 5 sao 78 Lượt xem hồ sơ

Nữ, 22/01/1990, 34 tuổi

258 Le Hong Phong, F4, Q5, Tp Ho Chi Minh

Cập nhật: 13/08/2024

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Ngoại ngữ
Tiếng Anh (Giỏi)
Quy mô công ty lớn nhất từng làm
500 - 999

Giới thiệu bản thân

With over a decade of experience in the hospitality industry, including substantial roles in event management, customer service, and sales consultancy, I am confident in my ability to contribute effectively to your esteemed establishment. During my tenure as Conference & Event Supervisor at Mantra Bell City Hotel in Australia, I managed the planning, coordination, and execution of numerous high-profile events. My responsibilities included overseeing event budgets, coordinating logistics, and supervising staff, all while ensuring a seamless experience for clients and guests. My ability to handle multiple tasks and maintain high standards of service quality consistently resulted in successful events and satisfied clients. In addition to my event management experience, I have worked as a Sales Consultant for an immigration company in Vietnam, where I guided clients through complex processes and managed their expectations with professionalism and efficiency. This role required strong organizational and communication skills, further developing my ability to deliver tailored solutions to meet client needs. I also have several years of experience working as a chef, which provided me with a deep understanding of kitchen operations and the importance of maintaining high standards of food quality and safety. This background equips me with a comprehensive perspective on restaurant management, from front-of-house operations to culinary excellence. Having studied, worked, and lived in Australia for 12 years, I have developed excellent English proficiency and a keen understanding of international hospitality standards. My extensive background in customer service and event management, coupled with my hands-on experience in culinary operations, positions me well to excel as the Restaurant Manager at Zannier Hotels. I am passionate about creating exceptional dining experiences and leading teams to deliver outstanding service. I am excited about the opportunity to bring my skills and experiences to your team and contribute to the continued success of Zannier Hotels.

Trình độ học vấn chuyên môn

Kaplan Business School, Melbourne

Hospitality and Tourism Management - Đại học

2013 → 2015

Kĩ năng

Kinh nghiệm làm việc

SALES CONSULTANT tại EVERTRUST COMPANY LIMITED

7/2022 → 11/2023 (1 năm 4 tháng)

Ho Chi Minh, Vietnam

Utilized a CRM system to track customer data and monitor sales performance Analyzed and interpreted customs and immigration laws and regulations, ensuring compliance with all policies and procedures Recommended services for customers based on their circumstances Collaborated with marketing department to create actionable marketing plan Researched the market to identify new opportunities Maintained and cultivated relationships with partners and customers to bolster market access and broaden the enterprise's business network Proposed and negotiated contracts with partners and customers, ensuring mutually beneficial business agreements for both parties Contributed ideas to the development of new services to meet customer needs, market demands, and enhance business sales volume

SERVICE OFFICER tại AUSTRALIAN GOVERNMENT - SERVICES AUSTRALIA

2/2021 → 2/2022 (1 năm )

Brisbane, Australia

Assisted Fraud Detection Team Analyzed accounts, payment claims and customer behavior to identify fraudulent patterns and provided customer insight Reviewed evidences/documents to analyze the overall fact patterns of claim and synthesize data into a professional report Audited fraud processes to determine accuracy and compliance to policy Assisted customer to access, navigate or interpret services across a range of payments, programs and services Actively promoted, demonstrated and referred customers to digital services Assessed customer needs, requirements, entitlements and obligations Determined and facilitated payments to customers Advised customers on legislation, policy, procedures, payments and services administered Resolved routine customer enquiries and complaints Escalated complex complaints and systemic issues Collaborated and communicated effectively with cross functional teams to achieve objectives Participated in quality assurance activities and check adherence with relevant legislation

DEMI CHEF tại MERCURE CANBERRA HOTEL

7/2017 → 2/2020 (2 năm 7 tháng)

Canberra, Australia

Prepared and cooked assigned dishes according to recipes and standards Supervised other junior kitchen staffs Ensured the quality and presentation of dishes meet the restaurant's standards Managed and organized the assigned sections of the kitchen Trained and mentored junior kitchen staffs, provided guidance on techniques and procedures Monitored stock levels and assisted in inventory management Contributed to menu development and suggested improvements to dishes Adhered to health and safety regulations and kitchen protocols

CONFERENCE & EVENT SUPERVISOR tại MANTRA BELL CITY HOTEL

4/2012 → 3/2017 (4 năm 10 tháng)

Melbourne, Australia

Ensured all invoices and reporting completed daily Assist in stock and venue management Performed opening and closing procedures as per department standard Collaborated with clients to understand event requirements and ensure client satisfaction Managed event budgets, resources, and timelines effectively to optimize cost-efficiency Coordinated logistics including venue selection, catering arrangements, and audiovisual setup Supervised a team of 20 staffs, delegating tasks and providing guidance as needed Ensured seamless operations during events, addressing any issues promptly to maintain event quality Conducted post-event evaluations to gather feedback and identify areas for improvement Contributed to the continuous enhancement of event management processes through innovative ideas and solutions.

Mong muốn về công việc

I am looking for a dynamic and professional workplace where I can improve my skills for career growth.

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