Đào Thu Phương

Mong muốn được phát triển và thăng tiến trong ngành Khách sạn/Resort. Làm việc tại TP.HCM, giờ hành chính các ngày trong tuần, tuy nhiên nếu phát sinh công việc vào cuối tuần thì cũng không ngại. Mức lương thỏa thuận theo nhiệm vụ và áp lực của công việc.

- Engage with potential and existing customers to introduce and explain the benefits of Sheraton Club Membership - Close sales by understanding customer needs and requirements, addressing any questions about the product or the company - Provide ongoing customer support to ensure satisfaction - Remind customers to renew their memberships in a timely manner

- Develop and maintain strong relationship with corporate travel managers - Handle booking requests from travel agencies and provide quotations based on system data - Coordinate with the Ticketing team to amend and issue flight tickets, ensuring timely updates to clients - Prepare weekly, monthly, and annual reports on total sales, flight load factors, and client feedback to monitor performance and inform strategic planning - Promote the company's products to potential clients, including companies and travel agencies - Plan and execute the sales promotion activities

- Collaborate with partner travel agencies in Southeast Asia (e.g., Singapore, Indonesia) to arrange services for inbound customers - Design customized itineraries to align with customers' travel goals and budgets - Communicate tour pricing and make necessary adjustments to finalize all costs and expenses - Ensure all logistical preparations are completed prior to the tour, including deposits, hotel bookings, transportation, and meals - Address and resolve any ad-hoc issues that arise during the tour to ensure a satisfying travel experience - Evaluate prospective hotel partners for potential business opportunities

- Develop and manage a network of corporate clients including booking agencies, travel agencies, and direct corporate sales - Achieve sales KPIs by specializing in domestic flights to optimize load factor - Analyze sales performance and customer needs through feedback from booking and travel agencies to enhance product offerings - Promote new products and services via regular email communications - Monitor and evaluate competitors' activities, including daily price comparisons, upcoming promotion campaigns, and potential new routes - Collaborate with various departments (Accounting, IT, Booking Center, Call Center, Helpdesk) to address customer inquiries - Organize corporate engagement events to strengthen client relationships