Hoa Phúc Anh
Looking for jobs related to Tourism/Hotel or any related fields
I have an open, logical mid with a pragmatic attitude to problem-solving and the motivation to see things thourgh the end. I appreciate overcoming obstacles and I am keen to learn new things. Instilling a sense of pride in people's work while improving quality and dependability is what I hope to accomplish.
Thông tin cá nhân
Họ và tên
Hoa Phúc Anh
Giới tính
Nam
Ngày sinh
11/04/1999
Địa chỉ
101 Láng Hạ, Đống Đa, Hà Nội
Cập nhật
11/01/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Giải quyết phàn nàn 100%
-
Smile system 80%
-
PMS Opera 80%
-
Lắng nghe và xử lý tình huống 100%
Học vấn - Chuyên môn
Hanoi University
Tourism and Leisure management - Đại học - 2017 - 2021
Honored to receive a scholarship from Hanoi University, in collaboration with Krems University in Austria, I had the opportunity to study and live in Austria for 6 months.
Kinh nghiệm làm việc
Customer Success tại OpenCommerce Group
Ha Noi - 6/2021 - 5/2022
Support customers by replying all their requests via Help Desk. Live chat with customers to support their real-time enquiries. Call customers when needed to solve urgent issues Handle urgent requests from customers on weekends by shifts Write product tutorials and solutions so customers can understand how to use products effectively
Front Desk Clerk tại Lotte Hotel Hanoi
Ha Noi - 10/2021 - 5/2022
Performing check-in, check-out- out and room change procedures; ensuring all data are entered completely into the hotel systems by reservation. Maintain intimate knowledge of departmental standards, and procedures as well as maintain cashier float and ensure accurate daily report of all money received. Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to interpret availability sources within the reservation systems
Customer Specialist tại Terminal Cat Lai - Giang Nam
Ho Chi Minh city - 5/2022 - 12/2023
Assist company customers and clients as well as shipping lines via phone, chat, or email functions. Propose to the Directors options to increase output and improve service quality. Update the news, knowledge of the logistics industry, update the market situation as well as the world economic situation. Controlling the number of containters in the yard, vessels,,,, Resolve queries and complaints, educate customers on products and services and support customers with any problems.