Customer Success tại OpenCommerce Group

6/2021 → 5/2022 (10 tháng)

Ha Noi

Support customers by replying all their requests via Help Desk. Live chat with customers to support their real-time enquiries. Call customers when needed to solve urgent issues Handle urgent requests from customers on weekends by shifts Write product tutorials and solutions so customers can understand how to use products effectively

Front Desk Clerk tại Lotte Hotel Hanoi

10/2021 → 5/2022 (7 tháng)

Ha Noi

Performing check-in, check-out- out and room change procedures; ensuring all data are entered completely into the hotel systems by reservation. Maintain intimate knowledge of departmental standards, and procedures as well as maintain cashier float and ensure accurate daily report of all money received. Maintain comprehensive knowledge of standard reservation procedures including correct forms to use, how to interpret availability sources within the reservation systems

Customer Specialist tại Terminal Cat Lai - Giang Nam

5/2022 → 12/2023 (1 năm 7 tháng)

Ho Chi Minh city

Assist company customers and clients as well as shipping lines via phone, chat, or email functions. Propose to the Directors options to increase output and improve service quality. Update the news, knowledge of the logistics industry, update the market situation as well as the world economic situation. Controlling the number of containters in the yard, vessels,,,, Resolve queries and complaints, educate customers on products and services and support customers with any problems.

Ielts certificated by IDP

9/2017

7.5