Phu Hoang Ngoc Ho
APPLICATION
Graduated from the University of Greenwich, I have had the opportunity to interact and develop in an international environment. I have learned how to work professionally, solve problems logically and bring high work efficiency. As an international alumnus and an employee of a leading hotel management group, I am confident that I can fit into a multinational working environment with many positions. As a perfectionist at work, I always have specific goals and timelines to achieve outstanding performance. I am always looking for and learning how to self growth. More than that, with more than 5 years of working experience, work performance and self-expression through the results achieved is what I always aim for. I am a person who focuses on work performance, personal and company development, customer experience, creates a positive working environment in the workplace.
Thông tin cá nhân
Họ và tên
Phu Hoang Ngoc Ho
Giới tính
Nam
Ngày sinh
07/06/1999
Địa chỉ
VIETNAM
Cập nhật
08/08/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Quản lý 80%
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Quản lí thời gian 100%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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Kỹ năng bán hàng, phục vụ khách hàng 100%
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Training and Development 100%
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Tổ chức công việc 100%
Học vấn - Chuyên môn
University of Greenwich
Business Administration - Đại học - 2017 - 2021
Kinh nghiệm làm việc
EXECUTIVE AGENT cum BUTLER tại Novotel Danang Premier Han River
Danang - 9/2022 - 4/2023
- Proficient in check – in and check – out process
- Handle payment and settlement
- Receiving, validating, following up on customer inquiries and take care process
- Coordinate with other departments in the hotel to ensure the operation goes well
- Manage guest's experience
- Cost control and inventory management
- Proficient in using Opera, Hotellink, Resa systems
- Master of Accor Member
- Accor Member knowledge
- Management and handle guest complaint
- Knowledge of business and professional services
- Operational management
- Butler for VVIP and President
- Ensure operations are carried out in accordance with standards
- Fluent communication skills
- Take good care VIP, guest during their stay
- Handle job from duty and manager
- Problem solving skills
- Customer persuasion skills
- Time management skills
- Customer service skills at Premier Executive Lounge
- F&B knowledge
- Upsell skill
-Teamwork
- Sociable, cheerful and enthusiastic personality with customers
CUSTOMER EXPERIENCE MANAGER tại HERITAGE COLLECTION
Singapore - 5/2023 - 12/2023
- Propose, implement, monitor and report strategies to help hotels market and interact with customers during their stay
- Monitor and evaluate actual customer satisfaction levels at the hotel. Resolve customer complaints
- Monitor and evaluate customer satisfaction levels on platforms such as TripAdvisor, Google, Booking.com, Agoda,...
- Optimized from a customer perspective, driving better customer loyalty
- Propose, monitor implementation, evaluate and report strategies aimed at customer satisfaction during and after the stay.
- Interact and support customers during their stay. Synthesize and evaluate customer experience, thereby proposing solutions to increase customer experience better
- Assess and identify needs, desired experiences, and segment customers at each stage
- Recruitment, assessment, training employees and reward to increase work performance, knowledge and experience
- Manage and monitor feelings, emotions, and reviews from customers throughout the process of using products and services. Propose necessary solutions
- Create job descriptions, departments, and employee development processes
- Build brand image
- Assign work, complete department timekeeping, and divide work shifts
- Resolve and overcome employee problems
- Monitor and control department costs and budgets
- Plan and set goals for each stage
- Advise with the board of directors, propose and implement plans to develop the department and service quality.