Thạch Minh Anh
Thach Minh Anh - Front Office Supervisor
Results-driven and customer-focused professional with nearly three years of hands-on experience in front office and customer service roles. Proven track record of providing exceptional service and ensuring guest satisfaction in dynamic hospitality environments. Adept at managing front office operations with a keen eye for detail and a commitment to delivering high-quality service. Possess strong interpersonal and leadership skills developed through successful collaboration with diverse teams. Aspiring to elevate my career by taking on the role of Front Office Supervisor, where I can leverage my expertise to enhance team performance, optimize processes, and contribute to the overall success of the organization.
Thông tin cá nhân
Họ và tên
Thạch Minh Anh
Giới tính
Nữ
Ngày sinh
26/08/1999
Địa chỉ
Long Bien, Ha Noi
Cập nhật
13/01/2024
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Ngành nghề
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ
Mong muốn về công việc
With nearly 3 years of experience as a receptionist and customer service staff, I am confident that I can do a good job in the supervisory role. I will be responsible for ensuring that customers have a positive experience, improving the operational efficiency of the front desk, ensuring that all customers receive excellent customer service, and supporting the Front Office Manager in training and developing the reception department as well as improving overall efficiency.
Kỹ năng
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Communication 80%
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Team Work 80%
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Critical Thinking 60%
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Time Management 60%
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Organizational Skills 80%
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MS Excel, Word, Powerpoint 80%
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Attention To Detail 80%
Học vấn - Chuyên môn
Hanoi Open University
Hospitality Management - Đại học - 2017 - 2021
Graduated with a Good degree
Kinh nghiệm làm việc
Customer Service tại West Lake 254D Hotel & Residence (Somerset West Lake Hanoi in the past)
254D Thuy Khue, Thuy Khue, Tay Ho, Hanoi - 1/2023 - /
Managed customer inquiries, resolved issues promptly, and maintained a high level of customer satisfaction. Recognized as the best employee of the second quarter after 6 months working as customer service and of the year 2023, showcasing consistent dedication and outstanding performance.
Implemented personalized guest experiences by actively participating in brainstorming sessions with the residence manager to curate unique gifts and celebrations for various events, including birthdays and honeymoons. Consistently received positive feedback from guests, contributing to increased satisfaction scores.
Developed strong problem-solving and communication skills through daily interactions. Utilized graphic design skills to contribute to the rebranding process by designing the new logo and hotel posters. Collaborated in creating standard operating procedures for customer service.
Guest Service Officer tại West Lake 254D Hotel & Residence (Somerset West Lake Hanoi in the past)
254D Thuỵ Khue, Tay Ho, Ha Noi - 4/2021 - /
Successfully implemented a streamlined check-in process, reducing customer wait time by 20% and enhancing overall satisfaction.
Managed front desk operations, handled customer inquiries, and coordinated with various departments to ensure smooth daily operations.
Developed strong interpersonal and communication skills, demonstrated proficiency in using Smile software, and effectively managed multiple tasks in a fast-paced environment.
Manage the receptionist's consumables warehouse, ensuring stationery and printing supplies are always enough and ready for the receptionist to use.
Manage guest service fund, ensure everyone in team contributes the fund each month and balance spending appropriately to each event.
Thông tin tham khảo
Tran Hong Thanh
Residence Manager - West Lake 254D Hotel & Residence
tran.hongthanh@westlakehanoi.com - 0904393693
