Hoteljob MV: "Tôi Là Nhân Viên Khách Sạn": Xem Ngay

Hoteljob.vn ra mắt phiên bản App Mobile cho 2 hệ điều hành IOS (Tại đây) và Android (Tại đây)
Thạch Minh Anh

Thạch Minh Anh

Hồ sơ 5 sao vàng 352 Lượt xem hồ sơ

Nữ, 26/08/1999, 25 tuổi

Long Bien, Ha Noi

Cập nhật: 13/01/2024

  • Chia sẻ:

Thông tin liên hệ

Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.

Thống kê kết quả liên hệ của các nhà tuyển dụng Số lượt Thời gian liên hệ gần nhất
Liên hệ thành công 0 Chưa có
Liên hệ không thành công 0 Chưa có
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Nhân viên
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Hà Nội
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
4 sao
Công việc mong muốn
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ

Giới thiệu bản thân

Results-driven and customer-focused professional with nearly three years of hands-on experience in front office and customer service roles. Proven track record of providing exceptional service and ensuring guest satisfaction in dynamic hospitality environments. Adept at managing front office operations with a keen eye for detail and a commitment to delivering high-quality service. Possess strong interpersonal and leadership skills developed through successful collaboration with diverse teams. Aspiring to elevate my career by taking on the role of Front Office Supervisor, where I can leverage my expertise to enhance team performance, optimize processes, and contribute to the overall success of the organization.

Trình độ học vấn chuyên môn

Hanoi Open University

Hospitality Management - Đại học

2017 → 2021

Graduated with a Good degree

Kĩ năng

Communication
Team Work
Critical Thinking
Time Management
Organizational Skills
MS Excel, Word, Powerpoint
Attention To Detail

Kinh nghiệm làm việc

Customer Service tại West Lake 254D Hotel & Residence (Somerset West Lake Hanoi in the past)

1/2023 → / (1 năm 10 tháng)

254D Thuy Khue, Thuy Khue, Tay Ho, Hanoi

Managed customer inquiries, resolved issues promptly, and maintained a high level of customer satisfaction. Recognized as the best employee of the second quarter after 6 months working as customer service and of the year 2023, showcasing consistent dedication and outstanding performance. Implemented personalized guest experiences by actively participating in brainstorming sessions with the residence manager to curate unique gifts and celebrations for various events, including birthdays and honeymoons. Consistently received positive feedback from guests, contributing to increased satisfaction scores. Developed strong problem-solving and communication skills through daily interactions. Utilized graphic design skills to contribute to the rebranding process by designing the new logo and hotel posters. Collaborated in creating standard operating procedures for customer service.

Guest Service Officer tại West Lake 254D Hotel & Residence (Somerset West Lake Hanoi in the past)

4/2021 → / (3 năm 7 tháng)

254D Thuỵ Khue, Tay Ho, Ha Noi

Successfully implemented a streamlined check-in process, reducing customer wait time by 20% and enhancing overall satisfaction. Managed front desk operations, handled customer inquiries, and coordinated with various departments to ensure smooth daily operations. Developed strong interpersonal and communication skills, demonstrated proficiency in using Smile software, and effectively managed multiple tasks in a fast-paced environment. Manage the receptionist's consumables warehouse, ensuring stationery and printing supplies are always enough and ready for the receptionist to use. Manage guest service fund, ensure everyone in team contributes the fund each month and balance spending appropriately to each event.

Mong muốn về công việc

With nearly 3 years of experience as a receptionist and customer service staff, I am confident that I can do a good job in the supervisory role. I will be responsible for ensuring that customers have a positive experience, improving the operational efficiency of the front desk, ensuring that all customers receive excellent customer service, and supporting the Front Office Manager in training and developing the reception department as well as improving overall efficiency.

Giải thưởng

Best Staff of Quarter II

6/2023

Best Staff of Quarter II/2023 of West Lake 254D Hotel & Residence

Thông tin tham khảo

Tran Hong Thanh - Residence Manager

West Lake 254D Hotel & Residence

tran.hongthanh@westlakehanoi.com - 0904393693

Chia sẻ:

Mã QR giới thiệu

Đánh giá profile

message.svg