Phan Roãn Khánh Linh
10 year well-experienced hotelier recently relocate back to HCMC. Looking for new experiences and opportunities.
A seasoned hotelier with almost a decade of experience, I bring unique hotel management expertise. Offering bespoke skills to enhance your team, my passion lies in crafting special and joyful experiences for all.
Thông tin cá nhân
Họ và tên
Phan Roãn Khánh Linh
Giới tính
Nữ
Ngày sinh
12/04/1994
Địa chỉ
243/173 Tôn Đản, Phường 15, Quận 4
Cập nhật
18/12/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
40 - 50 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Đối với môi trường làm việc, tôi mong muốn một môi trường tích cực, nơi mọi người được khuyến khích tự do suy nghĩ và phát triển bản thân. Về vị trí, tôi hướng đến vị trí quản lý hoặc trưởng phòng để phản ánh kinh nghiệm cũng như khả năng hiện tại. Tôi ưu tiên cho công việc ở trung tâm thành phố, giờ làm việc theo giờ hành chính, và mong đợi mức thu nhập tối thiểu 40-50 triệu để phản ánh đúng giá trị của bản thân trong lĩnh vực công việc.
Kỹ năng
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Quản lý 100%
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Quản lí thời gian 80%
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 80%
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Kỹ năng bán hàng, phục vụ khách hàng 80%
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Training and Development 80%
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Tổ chức công việc 80%
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RMS PMS System 100%
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Micros POS System 80%
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Opera PMS System 80%
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Microsoft Office Suite 80%
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Protel PMS System 80%
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InfoGenesis System 80%
Học vấn - Chuyên môn
Blue Mountains International Hotel Management School At Torrens University
BACHELOR OF BUSINESS IN INTERNATIONAL RESORT AND HOTEL MANAGEMENT - Đại học - 2014 - 2017
Kinh nghiệm làm việc
GUEST RELATIONS MANAGER tại WEST HOTEL SYDNEY, CURIO COLLECTION BY HILTON
Sydney, Australia - 8/2023 - 12/2023
Assist Rooms Division Manager in daily Front Office Operations. Manage Front Office team to meet brand standards and exceed guest expectations. Promptly address guest requests, inquiries, and complaints. Handle management issues and emergencies, record, and resolve as needed. Maximize sales revenues through up selling and marketing programs. Maintain knowledge of hotel products, services, policies, and emergency procedures. Ensure team maintains professionalism and stays updated on VIP guest movements, hotel events, local attractions, and activities.
ASSISTANT GUEST SERVICE MANAGER tại CITADINES CONNECT SYDNEY AIRPORT
Sydney, Australia - 12/2019 - 8/2023
Act as Guest Service Manager in his absence. Manage guest requests, complaints, reviews, and billings. Coordinate quarterly staff meetings to address issues. Recruit, train, roster, discipline, and orient front desk team according to hotel standards. Negotiate with hotels, airlines, tour, booking, and transportation companies in multiple states. Oversee daily shifts for Food and Beverage, C&Es, Housekeeping, and Maintenance departments.
SENIOR GUEST SERVICE AGENT / LOYALTY AMBASSADOR tại NOVOTEL SYDNEY DARLING SQUARE
Sydney, Australia - 10/2018 - 12/2019
Collaborated with department heads to ensure exceptional customer service, meeting hotel standards and resolving issues to exceed customer expectations. Boosted hotel revenue by optimizing room inventory and implementing upselling strategies. Achieved monthly and yearly targets by enrolling members in the Le Club AccorHotels loyalty program. Trained and supported team members in hotel policies, services, and events, ensuring adherence to standards. Actively participated in the "HEARTIST" culture program, earning multiple "Heartist of The Month" awards based on positive online survey feedback.
SENIOR GUEST SERVICE AGENT tại VIBE HOTEL SYDNEY
Sydney, Australia - 2/2017 - 4/2018
Enhanced Hotel Service scores by addressing customer concerns and managing guest complaints within company guidelines. Trained, developed, and coached team members for streamlined departmental operations. Acted as Supervisor on duty in the absence of hotel management. Participated in the hotel culture program "GO MAD" and received recognition as "Customer Favorite" and "Employee of The Month" based on positive online survey feedback.
FOOD AND BEVERAGE ATTENDANT tại PARK HYATT SYDNEY HOTEL
Sydney, Australia - 7/2016 - 1/2017
Delivered impeccable dining service with poise and precision during peak hours. Trained in 5-star customer service to meet high demand expectations. o Maximized profits through exceptional customer service delivery. Fostered professional relationships embodying the Park Hyatt spirit “We care for people so they can be their best!” Selected to train new hires due to strong communication and leadership. Received consistent positive reviews on hotel website and TripAdvisor.
FOOD AND BEVERAGE ATTENDANT tại ADINA APARTMENT HOTEL BRISBANE
Brisbane, Australia - 4/2015 - 9/2015
Delivered impeccable dining service with poise and precision during peak hours. Excelled in interpersonal skills, fostering exceptional teamwork and communication. Supported various service areas: in-room dining, banquets, restaurant, bar, and minibar.
Thông tin tham khảo
Caroline Lam
Assistant Guest Service Manager - The Ascott Limited - Citadines Connect Sydney Airport
carolinelam512@gmail.com - +61 410 709 187
