Nguyễn Hữu Thành
Front Office
I graduated with a bachelor's degree in business administration - hotel and restaurant major. Used to work at professional 5-star hotel corporations.
Thông tin cá nhân
Họ và tên
Nguyễn Hữu Thành
Giới tính
Nam
Ngày sinh
15/12/1995
Địa chỉ
1991 Lê Văn Lương, ấp 4, xã Nhơn Đức, Huyện Nhà Bè, TPHCM
Cập nhật
20/12/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Giám sát
Mức lương mong muốn
Thỏa thuận
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Ngành nghề
Tiền sảnh
Lĩnh vực
Khách sạn/ Khu căn hộ
Mong muốn về công việc
Need to find a stable job
Kỹ năng
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Lắng nghe và xử lý tình huống 100%
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Giải quyết phàn nàn 100%
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Microsoft Word, Excel and other related software 100%
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Profiency in MS offices 100%
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giao tiếp bằng tiếng anh (IELTS 6.0) 80%
Học vấn - Chuyên môn
Ton Duc Thang University
Quản trị kinh doanh - Nhà hàng & Khách sạn - Đại học - 2013 - 2017
Kinh nghiệm làm việc
Room Attendant tại InterContinental Saigon Residences
Ho Chi Minh - 1/2016 - 1/2018
- Be able to schedule tasks. - Responsible for guests room hygiene - Casual Labour contract. - Professional certificate issued by IHG Group. - Experiences in handling unexpected situations in the hotel. - Being trained in a professional workplace. - Having good communication skills with colleagues and understanding customers.
Housekeeping Coordinator tại Mai House Saigon
Ho Chi Minh - 1/2018 - 1/2019
- Accompany in the pre-opening and operational phase. - Experiences in issuing SOP, hotel forms, ...etc. - Be responsible for attendance records monthly and meal plans for the department. - Office skills. - Being trained as Floor Supervisor. - Receive and respond to mail within and related departments. - Auditing monthly inventory.
Front Desk Agent tại Mai House Saigon
Ho Chi Minh - 1/2019 - 6/2022
- Performing Check-in & Check-out procedures. - Balances invoices before the end of the shift. - Night Duty and solving guests’ complaints & taking notes by report. - Exports and mail night audit and daily report. - Upselling. - Declaration of temporary residence, temporary absence - Tax invoice declaration. - Checking bank transfers and post payments on the system. - Handling the travel agency’s reservation.
Senior Receptionist tại Sotetsu Grand Fresa Saigon
Ho Chi Minh - 6/2022 - Hiện tại
- Training procedures for new receptionists. - Attend training course on HMS Hotel operation system. - Discussed workflows with related departments. - Auditing monthly inventory. - Prepare and order stationery for the front desk operation. - Design paperwork templates for the operational phase. - Arranging rooms, last minute bookings. - Rate check all in-house before performing end-of-day reports. - Supervise and urge the Dummy Room – Posting Master Room. - Night Duty and solving guests’ complaints then taking note report. - Upselling. - Declaration of temporary residence, temporary absence, compare with system’s information. - Check and collect Travel Agency payments. - Exports and mails night audit and daily report.