Phan Đình Anh Việt

• Possible to work at competition environment.
• Becoming an official employee and best ambassador of the company.
• Develop opportunities for promotion with higher position
• My immediate objective is to obtain a position which I can expand upon my customer service and
industryknowledge while gaining an international training upon which to base my future career.
• Motivation and create teamwork at outlet.

Recruiting, training and supervising staff • Agreeing and managing budgets • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines • Promoting and marketing the business • Overseeing stock levels OBJECTIVE • Possible to work at competition environment. • Becoming an official employee and best ambassador of the company. • Develop opportunities for promotion with higher position • My immediate objective is to obtain a position which I can expand upon my customer service and industryknowledge while gaining an international training upon which to base my future career. • Motivation and create teamwork at outlet. WORK EXPERIENCE PHAN ĐÌNH ANH VIỆT Restaurant Manager 22/53 Pham Thi Lien Str, Hue City pdanhviet@gmail.com +84 762614148 • Ordering supplies • Producing staff roster • Handling customer enquirers and complaints • Taking reservations • Greeting and advising customers • Problem solving • Preparing and presenting staffing/sales reports • Keeping statistical and financial records • Assessing and improving profitability • Setting targets • Handling administration and paperwork • Liaising with customers, employees, suppliers, licensing authorities and sales representatives • Making improvements to the running of the business and developing the restaurant.

Recruiting, training and supervising staff • Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines • Handling customer enquirers and complaints • Taking reservations • Greeting and advising customers • Problem solving • Keeping statistical and financial records • Handling administration and paperwork

• Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met. • Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities. • Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations. • Leases with the Kitchen, Stewarding, Housekeeping, Front Office and Engineering to ensure that the operation runs smoothly in areas of joint responsibility. • Prepares duty rosters, and implements vacation and public holiday schedules. • Assists in the planning and execution of promotional activities as directed. • Maximizes revenue in the outlet by implementing up selling procedures. • Monitors and controls the financial performance of the outlet controlling costs and expenses. Participates in the preparation of the outlet's annual departmental budget as directed. • Assists in monitoring and controlling the hotel’ s OE inventory and participates in inventory taking. • Conducts frequent front and back of house checks ensuring muse-enplane,service procedures, standards of cleanliness and hygiene, repair-and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary • Assists in the maintenance of efficient administration preparing and submitting reports on time as directed. • Assists in the selection, training and evaluation of subordinate employee. • Coaches, counsels, disciplines and develops subordinate employees. • Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. • Ensures the delivery of brand promise and provides exceptional guest service at all times. • Provides excellent service to internal customers in other departments as appropriate. • Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. • Maintains positive guest and colleague interactions with good working relationships. • Establishes a rapport with guests maintaining good customer relationships. • Set up event, party, F&B activities, special dining for guest booking(DIY BBQ, BBQ, and Destination dining…)

• Waiter • Bartender • Salesman at kiosk.

M ai n r es po n s i b i l i t i es : • Serve the guest of coffee shop • I can earn 50.000 VND/day. And 30 days to receive monthly salary