PHAM HUONG TRANG

Desire to promote my capacity and knowledge in Hospitality industry, and at the same time promote my knowledge in Project development, short-term and long-term planning. Corporate governance and human resource management

Trained in two majors: Business Administration and English Language. Participated in training, coaching and development during 4 years of university through internships and part-time work at 4*-5* Hotels

Trained in two majors: Business Administration and English Language. Participated in training, coaching and development during 4 years of university through internships and part-time work at 4*-5* Hotels

To be responsible for direct sales solicitation through the
strategic implementation of effective sales activities.
To keep well informed about product (Lodging, catering, and
other the Property)
To set in conjunction with GM, the current rates of the property.
To closely observe matters pertaining to competition ( Site,
services offered on a regular basis, quarterly and more often as
needed).
To implement policies and procedures.
To forecast future travel patterns and provided trade feedback to
the management.
To make plan and execute sales calls effectively and efficiently.
To increase or exceed all establishes sales goals.
To maintain regular contacts with clients and report any adverse
comments to the management for rectification.
To be aware at all times of property’s special program/
promotions and advertising schedule of it in order to deal
knowledgeably with clients.
To maintain contacts with professional people, the press, media,
government officials, corporate companies and with any persons
who are clients or potential clients.
Draws up the Marketing Plan annually together with GM of the
property.
Ensures that the plan is adhered to and monitors its progress.
Develops and foster good rapport with the public, clients and
members of the trade in an effort to ensure and promote a good
image of the property.
Ensure all sales advertising and public relations efforts provide
optimum profit returns.
Take full responsibility for the project implementation, including
design, tendering, application for government approvals, kick-off
preparation/ presentation, and completion.
Research, grant proposals, funding opportunities and approach
potential clients.
Develop project strategies.
Create and review proposals and agreements.
Assist in choosing project teams & creating job descriptions.
Develop full project operation plans including staffing, budgeting
and scheduling.
Attend meetings to represent the company & maintain good
relations with clients.
Set and monitor project targets and operation milestones.
Design and develop operation processes & project management
systems.
Coordinate tasks and deadlines.
Develop and monitor project scopes of work, timelines, budgets,
and quality control.
Conduct project reviews and prepare reports for management.
Participate in new business development bids, participating in
strategic phone calls & providing guidance on proposal budgets.
Develop relationships with various community, governmental
and other non-profit organizations.

Assist the Director of S&M in organizing the filling system of the Division.
Assist the Director of S&M in submitting monthly and quarterly reports as required.
Analyze weekly sales call and month – end reports, identify deviation from business plan goals.
Participate in management meeting to review progress towards achievement of business plan goals
and develop the annual business plan related to for the departments.
Organize the recording systems for all in- coming outgoing correspondences.
Handles Group Lead File monitoring and recording.
Assist in the dispatch and collection of correspondence in Resort covering Sales Proposals.
Ensures that all complains are reviewed and investigated by DOS and follow up action is initiated by
Sales Manager.
Work with Finance and Team in preparation and management of the department’s budget and
financial forecasts.

Responsible for implementing and executing all corporate sales activities
Ensure set sales target is being achieved every month
Widen the corporate clientele base from the given portfolio
Provide prompt and systematic servicing to all business accounts
Develop and execute on a strategic plan in assigned market and achieve maximum profitability and revenue growth
in line with the hotel’s business objectives
Assure new businesses for room sales while develop existing accounts to meet hotel’s revenue goals and objectives
Maintain contact with all clients in the market area to ensure high levels of client satisfaction with accountability and
follow up

Responsible for implementing and executing all corporate sales activities
Ensure set sales target is being achieved every month
Widen the corporate clientele base from the given portfolio
Provide prompt and systematic servicing to all business accounts
Develop and execute on a strategic plan in assigned market and achieve maximum profitability and revenue growth
in line with the hotel’s business objectives
Assure new businesses for room sales while develop existing accounts to meet hotel’s revenue goals and objectives
Maintain contact with all clients in the market area to ensure high levels of client satisfaction with accountability and
follow up