Doan Trung Son
Bachelor in Hospitality Management in Switzerland. Coming back to Vietnam Jan 2024.
My name is Doan Trung Son, as known as Shane. I just finished my Bachelor in Hospitality Management here in Lucerne, Switzerland and currently working as a receptionist in the 3 Stars Superior Hotel Central am See in Weggis, Switzerland. I am eager to learn, friendly and had almost 2 years experience in various roles of the Hotel industry, in various enviroments from 5 stars to 3 stars, from family-owned to big branded hotel.
Thông tin cá nhân
Họ và tên
Doan Trung Son
Giới tính
Nam
Ngày sinh
12/08/1999
Địa chỉ
B6 Nam Cao, Giang Vo, Ba Dinh, Hanoi
Cập nhật
20/12/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 1 đến 3 năm
Vị trí
Giám sát
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi), Đức (Khá), Tiếng Pháp (Trung bình)
Ngoại ngữ
Tiếng Anh (Giỏi), Đức (Khá), Tiếng Pháp (Trung bình)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Quản lý 80%
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Quản lí thời gian 100%
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Lắng nghe và xử lý tình huống 80%
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Giải quyết phàn nàn 80%
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Kỹ năng bán hàng, phục vụ khách hàng 60%
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Training and Development 100%
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Tổ chức công việc 80%
Học vấn - Chuyên môn
Maccquarie University Sydney
Bachelor of Art in Media Stream - Đại học - 2016 - 2019
Bachelor of Art in Media Stream
PSB Academy
IT - Trung cấp - 2019 - 2019
Certificate in Information Technology
Robert Gordon University
International Hospitality Management - Đại học - 2021 - 2023
Course taught and awarded B.H.M.S. Business & Hotel Management School Luzern, Switzerland in cooperation with Robert Gordon University, United Kingdom. Dual Studies: 1 semester theoretical & practical studies and 1 semester internship Expected graduation date: December 2023
B.H.M.S. Business & Hotel Management School
Hospitality Management - Đại học - 2021 - 2023
Course taught and awarded B.H.M.S. Business & Hotel Management School Luzern, Switzerland in cooperation with Robert Gordon University, United Kingdom. Dual Studies: 1 semester theoretical & practical studies and 1 semester internship Expected graduation date: December 2023
Kinh nghiệm làm việc
Club Attendant – Full Time tại InterContinental Hotels Group
Hanoi, Vietnam - 6/2018 - 10/2018
Take order and serve guests. ▪ Table booking staff. ▪ Stocks groceries and beverages
F&B Bar Service – Internship tại Grand Hotel Park Gstaad
Gstaad, Switzerland - 10/2020 - 4/2021
Operate the Bar with the appropriate equipment. ▪ Help in the kitchen with simple tasks. ▪ Booking tables for guests and organizing the shifts ▪ Open and close the restaurant.
F&B Restaurant Service – Internship tại The Chedi, Andermatt
Uri, Switzerland - 10/2021 - 4/2021
Host: greeting guests, arrange tables, taking reservations ▪ A la carte service: prepare mis en place, opening and closing procedure, carrying out the tasks of chef de rang and food runner. ▪ Banquet service: preparation and opening and closing. ▪ F&B Quality control: check equipment, talk to guests for feedback and forward related information, uphold and maintain quality standards.
Front Office – Internship tại Hotel Central am See
Weggis, Switzerland - 4/2023 - 8/2023
Receptionist: greeting guests, taking reservations, arrange rooms and working on PMS. ▪ Revenue management: closing POS, confirming payments and expenses. ▪ FO representative: Working and coordinating with OTA and partners such as Booking.com, Expedia, Trivago, etc. Working with other hotel department regarding operation. ▪ Concierge service: preparation, planning and advising guests about the activities and tours. ▪ FO Quality control: check equipment condition, contacting to guests for feedback and forward related information, control feedbacks from OTA, uphold and maintain quality standards.
Receptionist – Fulltime tại Hotel Froburg
Weggis, Switzerland - 8/2023 - Hiện tại
Front Office: greeting guests, taking reservations, arrange rooms and working on PMS. ▪ Back Office: revenue management, marketing, sales, closing POS, confirming payments and expenses. ▪ FO representative: Working and coordinating with OTA and partners such as Booking.com, Expedia, Trivago, etc. Working with other hotel department regarding operation. ▪ Concierge service: preparation, planning and advising guests about the activities and tours. ▪ FO Quality control: check equipment condition, contacting to guests for feedback and forward related information, control feedbacks from OTA, uphold and maintain quality standards.
Thông tin tham khảo
Tobias Voitel
General Manager - Hotel Central am See, Weggis, Switzerland
direktion@central-am-see.ch
Markus Steiner
HR Manager - The Chedi Andermatt, Switzerland
msteiner@chediandermatt.com
Didier Verrier
F&B Manager - Grand Hotel Park Gstaad, Switzerland
noemail@noemail.com - +33 6 18 28 10 56
Nguyen Huyen Sang
Head of Front Office - InterContinental Hanoi Westlake, Vietnam
sang.nguyenhuyen@ihg.com - +84 2462708888
Isabel Welter
Head of Career & Internship Services - B.H.M.S. Business Hotel Management School , Switzerland
welter@bhms.ch - +41 41 248 70 72
Corrine Neffe
Director - Hotel Froburg, Weggis, Switzerland
welcome@frohburg.ch