NGUYỄN THỊ THANH DUNG
DUNG NGUYEN - ASSISTANT HOUSEKEEPING MANAGER
My career to date has been driven by my passion for delivering beyond expectation hospitality service for guests and make their stay unforgettable. When graduated, I obtained hospitality experience from working as Food and Beverage Attendant in Gem Convention Center which has been known for hosting big events. In 2018, I have relinquished my position as a Reservation Executive at a travel agent after 2 years of contribution, and left the country to go explore Australia by myself with Work and Travel visa. I still remember the mixed feeling of excitement and nervousness at the airport when I first arrived. But I incredibly made it to 3 years in the kangaroo country with heaps of fun, friends and experiences. I do believe that the positive and can-do attitude play an important role in my journey. I would love to bring this attitude, as well as the skills acquired from 6+ years in hospitality to be part of your team. In Hamilton Island, Australia, first started as a Housekeeper and got promoted to be a Housekeeping Supervisor at 4-star Reefview Hotel. During the time on the island, I have also had a casual job as Room Attendant in 5-star and 6-star resorts such as Beach Club and qualia which gave me a very first touch of luxury hotel services. Having comeback to Vietnam for more than a year, I had oppotunitiy to work at one of the most brand-new luxury resort as Regent Phu Quoc where the core is providing a sense of spendour and opulence to guests.
Thông tin cá nhân
Họ và tên
NGUYỄN THỊ THANH DUNG
Giới tính
Nữ
Ngày sinh
10/03/1993
Địa chỉ
Phú Quốc, Việt Nam
Cập nhật
28/04/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
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Tổ chức công việc 100%
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Giải quyết phàn nàn 100%
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Quản lí thời gian 100%
Học vấn - Chuyên môn
University of Social Science and Humanities, HCMC
English Linguistics and Literatures - Đại học - 2011 - 2016
Kinh nghiệm làm việc
Housekeeping Supervisor tại Reefview Hotel
Hamilton Island, Australia - 9/2020 - /
*Inspected 20+ rooms to ensure that standards of clealiness and guests comfort are maintained before and during their stay. *Directed 4 teams of staff in daily duties and improved workflow to decrease time spent in each service room by an average 7 minutes *Reported damage or repair needs to maintenance staff *Evaluated staff performance, demonstrated cleaning techniques and supported them to maximize quality of services. Given a huge thank from them *Updated status of guests rooms at the end of the day and informed all notes from guests to the coordinator
Housekeeping Supervisor tại Regent Phú Quốc
Phu Quoc, Vietnam - 5/2022 - /
*Coordinated out-of-order room and room maintenance with Guest Service and Engeneering *Trained new employees proper cleaning techniques, safety procedures following IHG standards *Daily prepared and distributed room assignment tasks & hold briefings of VIP ARR, guests complaints/feedbacks and special requests to room attendants *Oversaw the daily operations of the designated area by managing arrivals, departures, stay overs and extra rooms *Conducted regular inspections to ensure cleaning standards were being met, adressed any issues as they arose *Greeted guests and resolved any complaints related to room conditions and delivered guests' requests in timely manner