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NGUYỄN THỊ THANH DUNG

NGUYỄN THỊ THANH DUNG

Hồ sơ 5 sao 327 Lượt xem hồ sơ

Nữ, 10/03/1993, 31 tuổi

Phú Quốc, Việt Nam

Cập nhật: 28/04/2023

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Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
HCMC, Kiên Giang, Phan Thiết, Bà Rịa - Vũng Tàu, Lâm Đồng
Ngoại ngữ
Tiếng Anh (Khá)
Quy mô công ty lớn nhất từng làm
N/A
Công việc mong muốn
Quản lý, điều hành, Tiền sảnh, Buồng phòng
Lĩnh vực
Khách sạn/ Khu căn hộ, Resort/ Khu Du lịch, Trường nghề/ Tuyển dụng

Giới thiệu bản thân

My career to date has been driven by my passion for delivering beyond expectation hospitality service for guests and make their stay unforgettable. When graduated, I obtained hospitality experience from working as Food and Beverage Attendant in Gem Convention Center which has been known for hosting big events. In 2018, I have relinquished my position as a Reservation Executive at a travel agent after 2 years of contribution, and left the country to go explore Australia by myself with Work and Travel visa. I still remember the mixed feeling of excitement and nervousness at the airport when I first arrived. But I incredibly made it to 3 years in the kangaroo country with heaps of fun, friends and experiences. I do believe that the positive and can-do attitude play an important role in my journey. I would love to bring this attitude, as well as the skills acquired from 6+ years in hospitality to be part of your team. In Hamilton Island, Australia, first started as a Housekeeper and got promoted to be a Housekeeping Supervisor at 4-star Reefview Hotel. During the time on the island, I have also had a casual job as Room Attendant in 5-star and 6-star resorts such as Beach Club and qualia which gave me a very first touch of luxury hotel services. Having comeback to Vietnam for more than a year, I had oppotunitiy to work at one of the most brand-new luxury resort as Regent Phu Quoc where the core is providing a sense of spendour and opulence to guests.

Trình độ học vấn chuyên môn

University of Social Science and Humanities, HCMC

English Linguistics and Literatures - Đại học

2011 → 2016

Kĩ năng

Tổ chức công việc
Giải quyết phàn nàn
Quản lí thời gian

Kinh nghiệm làm việc

Housekeeping Supervisor tại Reefview Hotel

9/2020 → / (4 năm 2 tháng)

Hamilton Island, Australia

*Inspected 20+ rooms to ensure that standards of clealiness and guests comfort are maintained before and during their stay. *Directed 4 teams of staff in daily duties and improved workflow to decrease time spent in each service room by an average 7 minutes *Reported damage or repair needs to maintenance staff *Evaluated staff performance, demonstrated cleaning techniques and supported them to maximize quality of services. Given a huge thank from them *Updated status of guests rooms at the end of the day and informed all notes from guests to the coordinator

Housekeeping Supervisor tại Regent Phú Quốc

5/2022 → / (2 năm 6 tháng)

Phu Quoc, Vietnam

*Coordinated out-of-order room and room maintenance with Guest Service and Engeneering *Trained new employees proper cleaning techniques, safety procedures following IHG standards *Daily prepared and distributed room assignment tasks & hold briefings of VIP ARR, guests complaints/feedbacks and special requests to room attendants *Oversaw the daily operations of the designated area by managing arrivals, departures, stay overs and extra rooms *Conducted regular inspections to ensure cleaning standards were being met, adressed any issues as they arose *Greeted guests and resolved any complaints related to room conditions and delivered guests' requests in timely manner

Mong muốn về công việc

Giải thưởng

Silver Eminence Awards

12/2021

Recieved the Silver Eminence Awards by the management for great performance

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