Phạm Thị Phương Quyên

ORGANIZED BY UNIVERSITY - Organize event and decorate Christmas at university. - Participant of SUMMER CAMP at Vistula School of Hospitality. - Participate in volunteering and donate necessary clothes and supplies for the Ukraine refugees at university. OTHERS: - Good teamwork and communication skills gained through participation in university socialand volunteer work. - Participant of SUMMER CAMP at Vistula School of Hospitality. - Building relationships with people in a friendly and confident manner.

Main responsibilities: - Deal with bookings by phone, email, letter. - Complete the procedures when guests arrive and leave. - Allocate rooms and give the keys to guest. - Tell guest about hotel facilities and services. - Prepare bills and take payments. - Provide information about the surrounding area. - Deal with complains or problems

- Party set up. - Give menu for customers to choose food and drink. - Advise guests to choose suitable dishes and drinks when required. - Record order information from guests, confirm with the customer the exact name of the dish - drink, quantity, special requests... - Transfer orders to cashier, kitchen, bar. Serve food and drinks according to the customer's order, ensure the right table, in the right order. - Carrying out the pouring of wine – adding wine, adding sauce, taking additional orders… - Ready to meet the legitimate requests of diners and enthusiastically answer guests' questions when asked. - Ready to support guests in handling problems arising during the dining process: guests spilling drinks, broken dishes, etc. - Perform the payment process for guests in accordance with the restaurant's standards. - Goodbye guests - clean up the dining table, set up a new table to prepare to serve the next guest

Main responsibilities: - Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. - Providing accurate, valid, and complete information by using the right tools, methods, and processes- Report immediately serious cases/inconstant situations. - Ensuring a high level of customer service and a positive guest experience - Proactive update information/ knowledge about customer service.