Phạm Thị Phương Quyên
Receptionist
I am seeking an opportunity to broaden my knowledge and skills in becoming more familiar
with a customer- friendly workplace. I am also eager in-learning how to tackle any sort of tasks
that need to be done. I seek further life experiences by accepting new challenges and solving
matters that others normally leave behind. I can accept criticism and use that to my advantage
to develop my skills. I hope that you will consider me, as this will give me a chance to widen my
career opportunities in the future
Thông tin cá nhân
Họ và tên
Phạm Thị Phương Quyên
Giới tính
Nữ
Ngày sinh
08/12/1998
Địa chỉ
500 quốc lộ 22, khu phố 6, Thị Trấn Củ Chi, TP. HCM
Cập nhật
06/03/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Dưới 1 năm
Vị trí
Nhân viên
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
Học vấn - Chuyên môn
Vistula School of Hospitality in Warsaw, Poland
Tourism and Recreation - Đại học - 2019 - 2022
ORGANIZED BY UNIVERSITY
- Organize event and decorate Christmas at university.
- Participant of SUMMER CAMP at Vistula School of Hospitality.
- Participate in volunteering and donate necessary clothes and supplies for the Ukraine
refugees at university.
OTHERS:
- Good teamwork and communication skills gained through participation in university
socialand volunteer work.
- Participant of SUMMER CAMP at Vistula School of Hospitality.
- Building relationships with people in a friendly and confident manner.
Kinh nghiệm làm việc
Thực tập tại Tân Hòa Ngọc Hotel
TP. HCM - 7/2020 - 11/2020
Main responsibilities:
- Deal with bookings by phone, email, letter.
- Complete the procedures when guests arrive and leave.
- Allocate rooms and give the keys to guest.
- Tell guest about hotel facilities and services.
- Prepare bills and take payments.
- Provide information about the surrounding area.
- Deal with complains or problems
Service Staff tại Mr Hai restaurant
Berline, Germany - 4/2022 - 6/2022
- Party set up.
- Give menu for customers to choose food and drink.
- Advise guests to choose suitable dishes and drinks when required.
- Record order information from guests, confirm with the customer the exact name of the dish -
drink, quantity, special requests...
- Transfer orders to cashier, kitchen, bar. Serve food and drinks according to the customer's
order, ensure the right table, in the right order.
- Carrying out the pouring of wine – adding wine, adding sauce, taking additional orders…
- Ready to meet the legitimate requests of diners and enthusiastically answer guests' questions
when asked.
- Ready to support guests in handling problems arising during the dining process: guests
spilling drinks, broken dishes, etc.
- Perform the payment process for guests in accordance with the restaurant's standards.
- Goodbye guests - clean up the dining table, set up a new table to prepare to serve the next
guest
CS Specialist tại Concentrix Service Viet Nam
TP. HCM - 11/2022 - Hiện tại
Main responsibilities:
- Liaising between guests and partners to resolve light complexity issues via inbound,
outbound, email, chat, and messaging on various topics such as: additional travel advice,
modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and
processes- Report immediately serious cases/inconstant situations.
- Ensuring a high level of customer service and a positive guest experience
- Proactive update information/ knowledge about customer service.