Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Phạm Thị Phương Quyên
232 Lượt xem hồ sơ
Nữ, 08/12/1998, 25 tuổi
500 quốc lộ 22, khu phố 6, Thị Trấn Củ Chi, TP. HCM
Cập nhật: 06/03/2023
Thông tin liên hệ
Hồ sơ ứng viên có số điện thoại, email và bao gồm 1 cv đính kèm.
| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Dưới 1 năm
Nhân viên
12 - 20 triệu
Tiếng Anh (Giỏi)
3 sao
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Vistula School of Hospitality in Warsaw, Poland
Tourism and Recreation - Đại học
2019 → 2022
ORGANIZED BY UNIVERSITY - Organize event and decorate Christmas at university. - Participant of SUMMER CAMP at Vistula School of Hospitality. - Participate in volunteering and donate necessary clothes and supplies for the Ukraine refugees at university. OTHERS: - Good teamwork and communication skills gained through participation in university socialand volunteer work. - Participant of SUMMER CAMP at Vistula School of Hospitality. - Building relationships with people in a friendly and confident manner.
Kĩ năng
Kinh nghiệm làm việc
Thực tập tại Tân Hòa Ngọc Hotel
7/2020 → 11/2020 (4 tháng)
TP. HCM
Main responsibilities: - Deal with bookings by phone, email, letter. - Complete the procedures when guests arrive and leave. - Allocate rooms and give the keys to guest. - Tell guest about hotel facilities and services. - Prepare bills and take payments. - Provide information about the surrounding area. - Deal with complains or problems
Service Staff tại Mr Hai restaurant
4/2022 → 6/2022 (2 tháng)
Berline, Germany
- Party set up. - Give menu for customers to choose food and drink. - Advise guests to choose suitable dishes and drinks when required. - Record order information from guests, confirm with the customer the exact name of the dish - drink, quantity, special requests... - Transfer orders to cashier, kitchen, bar. Serve food and drinks according to the customer's order, ensure the right table, in the right order. - Carrying out the pouring of wine – adding wine, adding sauce, taking additional orders… - Ready to meet the legitimate requests of diners and enthusiastically answer guests' questions when asked. - Ready to support guests in handling problems arising during the dining process: guests spilling drinks, broken dishes, etc. - Perform the payment process for guests in accordance with the restaurant's standards. - Goodbye guests - clean up the dining table, set up a new table to prepare to serve the next guest
CS Specialist tại Concentrix Service Viet Nam
11/2022 → Hiện tại
TP. HCM
Main responsibilities: - Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint. - Providing accurate, valid, and complete information by using the right tools, methods, and processes- Report immediately serious cases/inconstant situations. - Ensuring a high level of customer service and a positive guest experience - Proactive update information/ knowledge about customer service.
Mong muốn về công việc
Giải thưởng
CERTIFICATE
3/2023
- TOEIC Certificate by IIG Vietnam JAN 2023. - Bachelor's diploma by Vistula school of Hospitality. NOV 2022 - IELTS Certificate by IDP Vietnam. APR 2019 - IELTS Certificate by IDP Philippines. FEB 2019 - Certificate of participation PRO IELTS COURSE at PHILINTER SCHOOL in PHILIPPINES. DEC 2018 - Certificate of participation FOUDATION IELTS COURSE at PHILINTER SCHOOL in PHILIPPINES
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