Nguyễn Thị Thùy Dương

I am looking for a place where I can contribute myself as much as I can. I can work well as a F&B Assistant or Front Desk Assistant. Friendly environment is the most important thing that I am looking for.

-Performed restaurant management duties - supply ordering management, inventory count, food and safety management, order management, bookkeeping, front-of-house services, and staff training.
-Demonstrate time management skills by always arriving early (1 hour before work) to accomplish more tasks, ensure higher-quality preparation, as well as set an example for new staff members.
-Reduced monthly expenses by 25% by analyzing historical costs and identifying those that are unproductive.
-Reduced monthly labor costs by 7% by actively analyzing business volume to determine the optimal level of required labor.
-Leveraged personal work experience to design new training materials for new staff members that reduced training time by 20% while maintaining staff productivity.

-Provided assistance during hotel events - venue decoration, logistics management, front-of-house services, customer order management, and carrying out customer requests.
-Performed housekeeping duties - room cleaning and preparation, room service, customer requests, etc.
-Took the initiative to train a group of 10 newly hired servers on the F&B operations of Element Hotel.
-Led a team of 7 servers to provide front-of-house services and manage customer requests during large hotel events with 500+ customers.
-Awarded “Employee of the Year 2020” for excellent customer service skills and proactiveness at work.