HO HOANG T. CHAN PHUC

Create and implement hotel budget goals and set other short and long term
strategic goals for the property especially on and after Covid-19 situation.
▪ Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures
and service standards.
▪ Lead all key property issues including capital projects, customer service and
refurbishment.
▪ Responsible for the preparation, presentation and subsequent achievement of
the hotel's annual Operating Budget, Marketing & Sales Plan and Capital
Budget.
▪ Manage on-going profitability of the hotel, ensuring revenue and guest
satisfaction targets are met and exceeded.
Ensure all decisions are made in the best interest of the hotels and
management.
▪ Developing improvement actions, carry out costs savings.
▪ A strong understanding of P&L statements and the ability to react with impactful
strategies
▪ Closely monitor the hotels business reports on a daily basis and take decisions
accordingly.
▪ Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin &
General, on target and accurate.
▪ Maximizing room yield and hotels / resort revenue through innovative sales
practices and yield management programs.
▪ Prepare a monthly financial reporting for the owners and stake holders.
▪ Draw up plans and budget (revenues, costs, etc.) for the owners.
▪ Helping in the procurement of operating supplies and equipment, and
contracting with third-party vendors for essential equipments and services.
▪ Act as a final decision maker in hiring a key staff.
▪ Coordination with HOD's for the execution of all activities and functions.
▪ Overseeing and managing all departments and working closely with department
heads on a daily basis.
▪ Manage and develop the Hotel Executive team to ensure career progression
and development.
▪ Be accountable for responsibilities of department heads and take ownership of
all guest complaints. Handling complaints, and oversee the service recovery
procedures.
▪ Provide effective leadership to hotel team members.
▪ Lead in all aspects of business planning.
▪ Respond to audits to ensure continual improvement is achieved.
▪ Corporate client handling and take part in new client acquisition along with the
sales team whenever required.
▪ Responsible for safeguarding the quality of operations both (internal & external
audits).