General Manager tại FLEUR DE LYS QUY NHON HOTEL

12/2021 → 4/2022 (4 tháng)

Quy Nhơn

Create and implement hotel budget goals and set other short and long term strategic goals for the property especially on and after Covid-19 situation. ▪ Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards. ▪ Lead all key property issues including capital projects, customer service and refurbishment. ▪ Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget. ▪ Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure all decisions are made in the best interest of the hotels and management. ▪ Developing improvement actions, carry out costs savings. ▪ A strong understanding of P&L statements and the ability to react with impactful strategies ▪ Closely monitor the hotels business reports on a daily basis and take decisions accordingly. ▪ Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. ▪ Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. ▪ Prepare a monthly financial reporting for the owners and stake holders. ▪ Draw up plans and budget (revenues, costs, etc.) for the owners. ▪ Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services. ▪ Act as a final decision maker in hiring a key staff. ▪ Coordination with HOD's for the execution of all activities and functions. ▪ Overseeing and managing all departments and working closely with department heads on a daily basis. ▪ Manage and develop the Hotel Executive team to ensure career progression and development. ▪ Be accountable for responsibilities of department heads and take ownership of all guest complaints. Handling complaints, and oversee the service recovery procedures. ▪ Provide effective leadership to hotel team members. ▪ Lead in all aspects of business planning. ▪ Respond to audits to ensure continual improvement is achieved. ▪ Corporate client handling and take part in new client acquisition along with the sales team whenever required. ▪ Responsible for safeguarding the quality of operations both (internal & external audits).

General Manager tại RISEMOUNT PREMIER RESORT DA NANG

4/2022 → Hiện tại

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