Phat Nguyen
Ứng tuyển vị trí: FOM, FOS, SALE
I would like to apply for the position Receptionist. As a hardworking, creative, and travel-loving person, I have a deep passion for the tourism industry in general. With more than 4 years of experience in different positions in the hotel industry, I have accumulated certain skills in service quality and the analysis of current market demand. I will work hard to gain in-depth knowledge of the positions in the hotel to improve my ability to support and develop the hotel.
Thông tin cá nhân
Họ và tên
Phat Nguyen
Giới tính
Nữ
Ngày sinh
02/09/1995
Địa chỉ
Hoàng Đình Ái, Đà Nẵng
Cập nhật
01/02/2023
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 3 đến 5 năm
Vị trí
Giám sát
Mức lương mong muốn
8 - 12 triệu
Nơi mong muốn làm việc
Tiếng Anh (Khá)
Ngoại ngữ
Tiếng Anh (Khá)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Quản lý 80%
-
Giải quyết phàn nàn 80%
-
Tin học văn phòng 100%
-
upselling 80%
-
Tổ chức công việc 100%
-
Training and Development 60%
-
Kỹ năng bán hàng, phục vụ khách hàng 80%
Học vấn - Chuyên môn
EXPORT LOGISTICS OPERATION VINATRAIN
Logistics - Khác - 2020 - 2021
COLLEGE - VIETNAMESE AUSTRALIAN VOCATIONAL COLLEGE
Tourism And Travel Management - Cao đẳng - 2015 - 2018
Kinh nghiệm làm việc
Sales Manager (SM) tại Martin Ho Hotel
Đà Nẵng - 8/2020 - 12/2022
05/2018 - 07/2019 - Negotiating and receiving hotel revenue KPIs with owner. - Planning content marketing plans on social media platforms. - Analyze data, adjust prices market demand. - Make plans to improve service quality and change the hotel concept to increase revenue. - Set up promotions on OTA platforms (Booking, Agoda, Expedia, Traveloka, Ctrip...). - Double check payment process (cash, card, bank) from FO and accounting department. - Send revenue reports to owner.
Front O ce Manager (FOM) tại SENORITA BOUTIQUE HOTEL
Đà Nẵng - 7/2019 - 5/2021
- Check OCC day/ week/ month. - Meeting with sales and marketing departments to plan sales KPIs and reviews (quarterly, monthly, annually). - Schedule work of F/O and HK department staff. - Review and monitor the process of C/I, C/O procedures of FO and HK. - Ensure quality of room service and hotel service during guest stay. - Resolve customer complaints. - Directly receive long-term guests and VIP guests of the hotel.
Guest Relation O cer (GRO) tại VINPEARL LUXURY DA NANG
Đà Nẵng - 5/2018 - 7/2019
Receptionist NGUYEN QUOC TAN PHAT - Obtain information on the list of expected C/I guests and VIP guests to be greeted. - Assist front desk to perform C/I and C/O procedures. - Resolve customer complaints. - Collect evaluations from customers and prepare reports to supervisors to improve service quality. - Coordinate with FO, Concierge and F&B departments to serve customers. - Advise on tour itineraries, services at the hotel. - Attend to customers and send feedback emails to solicit feedback.