Nguyễn Tuấn Sơn

Tôi mong muốn quay trở lại ngành khách sạn, ngành tôi đã đầu tư học hỏi rất nhiều và đã mang cả tinh thần hospitality trong suốt chặn đường vừa qua.

Finance - Accounting - Banking - Business management.

Team leader - Food and Beverage Studies - Food and Beverage Operation - Wine Studies - Customer Service - Front Office - Food Safety Supervisor.

- Supervising and managing resort staff including hiring, training scheduling and performance management.
- Ensuring guest satisfaction, handling guest complaints, addressing any issues that arise and ensuring that the resort is meeting guest expectations.
- Managing budget and financial performance including monitoring expenses, tracking revenue and making decision to improve profitability.
- Collaborating with other departments: working closely with other departments such as housekeeping, f&b, maintenane to ensure that operations run smoothly and guest have positive experience.

- Developing and implementing sale strategies and tactics to achieve company goals.
- Building and maintaining strong relationships with key customers.
- Managing budget for marketing.
- Giving professional advices to customers, introducing and supporting everything related to all project and real estate produces of company.

- Setting up a coffee shop/promotions/advertisers.
- Training staffs everyday to reach a standard.
- Opening and closing bar
- Keeping everything behind the bar, coffee shop as high quality of hygiene.
- Controlling quality of products.

- Managing all the issues and solving them out in responsible shift.
- Stock taking and stock controlling.
- Supervising all staffs while working
- Opening and closing store.
- Making staff's roster.

- Managing and supervising employees in various departments, such as front desk, housekeeping, food and beverage, maintenance, and security.
- Developing and implementing policies and procedures to improve efficiency and productivity.
- Analyzing data and financial information to make informed decisions about operations and resource allocation.
- Ensuring that all departments are working together effectively and efficiently to achieve hotel goals.
- Identifying and resolving problems that arise in the course of hotel operations.
- Managing budgets and financial reporting for the hotel.
- Developing and implementing strategies to improve guest satisfaction and retention.
- Conducting regular performance evaluations of employees and providing feedback and coaching to improve performance..
- Ensuring compliance with regulatory requirements and industry standards.
- Managing the hotel's marketing and promotional activities.

- Supervising managing the front desk staff, maintenance staff, and other employees as needed
- Ensuring that all guests are greeted and checked in quickly and efficiently, and that their needs are met throughout their stays
- Managing room reservations and ensuring that rooms are clean, well-maintained, and ready to occupancy.
- Handling guests complains and resolving any issues that arise during a guest’s stay.
- Coordinating with other department such as F&B to ensure that all guest needs are met.
- Ensure that all hotel’s policies and procedures are followed, and all employees are well-trained on hotel procedures and standards.
- Managing special tasks as assigned by FOM, General Manager.

pierrelqp@gmail.com - 0908900468

tam.nguyenthithanh1@propertyx.com.vn - 0919778815