Operation Manager tại Orchard Home Resort Nam Cát Tiên

7/2022 → 6/2023 (11 tháng)

Xã Nam Cát Tiên, huyện Tân Phú, tỉnh Đồng Nai

- Supervising and managing resort staff including hiring, training scheduling and performance management. - Ensuring guest satisfaction, handling guest complaints, addressing any issues that arise and ensuring that the resort is meeting guest expectations. - Managing budget and financial performance including monitoring expenses, tracking revenue and making decision to improve profitability. - Collaborating with other departments: working closely with other departments such as housekeeping, f&b, maintenane to ensure that operations run smoothly and guest have positive experience.

Sale Manager tại Property X - Tập đoàn Hưng Thịnh

6/2020 → 8/2022 (2 năm 2 tháng)

Hồ Chí Minh

- Developing and implementing sale strategies and tactics to achieve company goals. - Building and maintaining strong relationships with key customers. - Managing budget for marketing. - Giving professional advices to customers, introducing and supporting everything related to all project and real estate produces of company.

Pub Supervisor tại Scruffy Murphy’s Hotel

9/2016 → 10/2018 (2 năm )

Sydney

- Setting up a coffee shop/promotions/advertisers. - Training staffs everyday to reach a standard. - Opening and closing bar - Keeping everything behind the bar, coffee shop as high quality of hygiene. - Controlling quality of products.

Assistant Store Manager tại Passion Flower Capitol Squre

3/2014 → 9/2016 (2 năm 6 tháng)

Sydney

- Managing all the issues and solving them out in responsible shift. - Stock taking and stock controlling. - Supervising all staffs while working - Opening and closing store. - Making staff's roster.

Operation Manager tại AHA Boutique Ben Thanh

8/2019 → 4/2020 (8 tháng)

Hồ Chí Minh

- Managing and supervising employees in various departments, such as front desk, housekeeping, food and beverage, maintenance, and security. - Developing and implementing policies and procedures to improve efficiency and productivity. - Analyzing data and financial information to make informed decisions about operations and resource allocation. - Ensuring that all departments are working together effectively and efficiently to achieve hotel goals. - Identifying and resolving problems that arise in the course of hotel operations. - Managing budgets and financial reporting for the hotel. - Developing and implementing strategies to improve guest satisfaction and retention. - Conducting regular performance evaluations of employees and providing feedback and coaching to improve performance.. - Ensuring compliance with regulatory requirements and industry standards. - Managing the hotel's marketing and promotional activities.

Duty Manager tại Alagon Hotel Group

10/2018 → 3/2020 (1 năm 4 tháng)

Hồ Chí Minh

- Supervising managing the front desk staff, maintenance staff, and other employees as needed - Ensuring that all guests are greeted and checked in quickly and efficiently, and that their needs are met throughout their stays - Managing room reservations and ensuring that rooms are clean, well-maintained, and ready to occupancy. - Handling guests complains and resolving any issues that arise during a guest’s stay. - Coordinating with other department such as F&B to ensure that all guest needs are met. - Ensure that all hotel’s policies and procedures are followed, and all employees are well-trained on hotel procedures and standards. - Managing special tasks as assigned by FOM, General Manager.

Super Star

1/2020

1 of 10 superstar staff of Alagon Hotel and Spa Group with has over 300 staffs.

Nhân viên tiêu biểu - top 3 sale hệ thống sàn

12/2020

- Top 2 sale in the fourth-quater of 2020. - Excellent sale of 2020

Le Quoc Phong - General Manager

Alagon Hotel and Spa/ Orchard Home resort

pierrelqp@gmail.com - 0908900468

Nguyễn Thị Thanh Tâm - Nhân sự

Property X - Nam Sài Gòn

tam.nguyenthithanh1@propertyx.com.vn - 0919778815