Lê Nguyên Hải

To contribute and empower the international teams of my future companies with skills, qualities, and an overall positive attitude. I also like to enrich my professional experiences and offer the best service for high-end customers within an upscale and luxurious segmentation. I devote my career to Operation & Financial field.

High School Diploma (Excellent - 51,5/60) from Foreign Language Specialized High School

Merit Graduate

Bachelor of Business Administration Degree in International Hotel Management
Spa & Health Management Specialization – Honors Graduate with Distinction
Dissertation: Accessing the importance of technology amenities relating to overall
customer satisfaction and loyalty.

Overlook all operations and responsibilities of Culinary department for a luxury resort ( & a premium resorts and reporting to Cluster General Manager . In charge of 7 outlets: Vi Restanrant -125 seats, pool bar 30 seats, “ad hoc” fine dining 40 seats, MIXE restaurant 275 seats, Vibe Pool Bar 40 seats, The Ocean Gourmet 60 seats including Jade banquet room 100 seats and social events up to 300 guests. • Establish SOPs for all F&B operations • Recruited, managed, and developed culinary team (62 F&B & 50 Kitchen Staffs) • Financially reported and monthly strategically report to General Manager & Owner • In charge of marketing programs for F&B department

Overlook all operations and responsibilities to the F&B service. In charge of 4 outlets: Main lodge with one restaurant 160 seats and hotel bar 40 seats, Beach club 40 seats, Rock Studio 12 seats, private dining and six destinations dining and social events up to 160 guests. • Establish SOPs for all F&B operations & Pool operations following SEVA Standard • Recruited, managed, and developed F&B team (32 F&B Associates) • Financially reported and monthly strategically report to General Manager • In charge of marketing programs for F&B department • In charge of Greenview initiatives for F&B Department Highlighted Achievement: • New wine menu with over 160 categories and Revised the Signature Cocktail Selection • Average F&B check increase by 16% vs Budget & LY (71 USD/ cover) • Beverage Revenue increase by 78% vs LY and 5% Over budget

Completed 95% Critical Path for Culinary department. Project postponed due to Owner financial issue. In charge of Pre-opening responsibilities related to the Culinary department and reporting directly to General Manager. In charge of 5 F&B Outlets: All Day Dining 520 seats, Beach Club 230 seats, Tiki Beach Truck 30 seats, Korean Kitchen 150 seats including Banquet with meeting rooms for 200 guests and Wedding & Social Events for up to 600 guests. • Establish SOPs for all F&B operations & Pool Recreation operations • Recruiting, managing and developing F&B team (92 F&B staffs & 70 Kitchen staffs) • Conducting the Budget package for Pre-opening and 1st Year operation • In charge of OS&E budgeting and purchasing • In charge of the Inspection and Hand-over process for the culinary team • Menu planning and design

Overlooking all operations and responsibilities related to the F&B department of two resorts and reporting directly to the Complex General Manager. In charge of 6 F&B Outlets including Banquet with meeting rooms for 100 guests and Wedding & Social Events for up to 500 guests. • Established SOPs for all F&B operations & Pool Recreation operations • Recruited, managed and developed F&B staffs (30 F&B Associate, 25 Kitchen Associate) • Financially reported and monthly strategically report to General Manager • In charge of marketing programs for F&B department from planning to execution • Operational Excellent House Champion: monthly meeting & projects regarding Guest satisfaction and Online review for both resorts. • In charge of replying to guests’ comments on TripAdvisor for the outlets Highlighted Achievement: • Achieved target NPS and GSS scores for Anantara in 2019; 2020; 2021; Avani in 2021 ea.Fire.Salt ranked at No.1; Tre ranked top 10 of Binh Dinh Trip Advisor • LQA Audit score in December 2019 was 91.5% for F&B Department. • FSMS audit 2019 score 86% for Avani & 82% for Anantara; 2022 passed above 90%. • Participate in the innovation of Banquet and Conference Room; Gio Bar & Tre restaurant of Avani Quy Nhon Resort. • In charge of Covid-19 standard as Anantara Guardian and Avani Shield Agent • Successfully opened the F&B department of Anantara Quy Nhon Villas in 2018 • Participated in Agile Leadership program for high performance DH

Overlooking all operations and responsibilities related to F&B Outlet and reporting directly to F&B Director. In charge of 5 different F&B Operations: Fine Dining, All Day Dining, Pool Alfresco Dining, In-room Dining and Banquet Venue for up to 400 guests. • Managing and training staff (65 F&B associates) • Financial report and monthly strategic report to General Manager • Implement a new project to revamp the service system for All day dining restaurant • Implement a minibar package to increase revenue for the F&B department via direct booking guests and reduce F&B wastage. Highlighted Achievement: • Improve Trip Advisor Ranking of Al Mina No.02; Sakalan No.03 of Oman

Cross exposure to Hotel Departments: Front Office, Housekeeping, Reservation and Revenue Management, Sales & Marketing (Proactive and Reactive Sales) • Enhance the quality and efficiency of making up room process • Implement projects to increase the usage of guests’ names naturally and discreetly.

Directly report to General Managing Director. Created digital marketing & trade marketing plans for clinics. Monitored budget for the marketing department. Highlighted Achievement: • Established cooperate branding network for PAMAS – successfully co-branded with G12 Banks, BIDV Metlife, and top 3 telecom companies in 6 months. • Lobbying for winning Top 10 The Best Treatment Quality in Healthcare segment in 2017 by the Ministry of Industry and Trade of Vietnam

Reported directly to General Managing Director. Overlooked of Skincare and Plastic Surgery Center Operation in all fields of sales; skincare treatment, Korean Plastic Surgery service, Gynoplasty surgery.

Directly report to Chairman and Director of Sales & Marketing. In charge of purchasing department with foreign partners. Prepared monthly marketing activities. Execute the trade-marketing plan including launching a campaign for Oxynergy Cosmetic Line Products.

ebillgren@avanihotels.com - 093 507 5580

nguyen.midung@gmail.com - 0917811478

jhalliday@anantara.com

mt_nashwan@yahoo.com - +962 7 8694 9794