Complex Director of Food & Beverage tại Maia Quy Nhon a Fusion Resort & The Ocean Resort Quy Nhon by Fusion

7/2023 → Hiện tại

Quy Nhơn, Bình Định, Việt Nam

Overlook all operations and responsibilities of Culinary department for a luxury resort ( & a premium resorts and reporting to Cluster General Manager . In charge of 7 outlets: Vi Restanrant -125 seats, pool bar 30 seats, “ad hoc” fine dining 40 seats, MIXE restaurant 275 seats, Vibe Pool Bar 40 seats, The Ocean Gourmet 60 seats including Jade banquet room 100 seats and social events up to 300 guests. • Establish SOPs for all F&B operations • Recruited, managed, and developed culinary team (62 F&B & 50 Kitchen Staffs) • Financially reported and monthly strategically report to General Manager & Owner • In charge of marketing programs for F&B department

Food & Beverage Manager tại Amanoi Resort

12/2022 → 7/2023 (7 tháng)

Ninh Thuan, Vietnam

Overlook all operations and responsibilities to the F&B service. In charge of 4 outlets: Main lodge with one restaurant 160 seats and hotel bar 40 seats, Beach club 40 seats, Rock Studio 12 seats, private dining and six destinations dining and social events up to 160 guests. • Establish SOPs for all F&B operations & Pool operations following SEVA Standard • Recruited, managed, and developed F&B team (32 F&B Associates) • Financially reported and monthly strategically report to General Manager • In charge of marketing programs for F&B department • In charge of Greenview initiatives for F&B Department Highlighted Achievement: • New wine menu with over 160 categories and Revised the Signature Cocktail Selection • Average F&B check increase by 16% vs Budget & LY (71 USD/ cover) • Beverage Revenue increase by 78% vs LY and 5% Over budget

Director of Food & Beverage tại Avani Cam Ranh Resort & Villas, Minor Hotel

8/2022 → 12/2022 (3 tháng)

Cam Ranh, Khanh Hoa, Vietnam

Completed 95% Critical Path for Culinary department. Project postponed due to Owner financial issue. In charge of Pre-opening responsibilities related to the Culinary department and reporting directly to General Manager. In charge of 5 F&B Outlets: All Day Dining 520 seats, Beach Club 230 seats, Tiki Beach Truck 30 seats, Korean Kitchen 150 seats including Banquet with meeting rooms for 200 guests and Wedding & Social Events for up to 600 guests. • Establish SOPs for all F&B operations & Pool Recreation operations • Recruiting, managing and developing F&B team (92 F&B staffs & 70 Kitchen staffs) • Conducting the Budget package for Pre-opening and 1st Year operation • In charge of OS&E budgeting and purchasing • In charge of the Inspection and Hand-over process for the culinary team • Menu planning and design

Complex Food & Beverage Manager tại Anantara Quy Nhon Villas & Avani Quy Nhon Resort

10/2018 → 8/2022 (3 năm 10 tháng)

Quy Nhon, Binh Dinh, Vietnam

Overlooking all operations and responsibilities related to the F&B department of two resorts and reporting directly to the Complex General Manager. In charge of 6 F&B Outlets including Banquet with meeting rooms for 100 guests and Wedding & Social Events for up to 500 guests. • Established SOPs for all F&B operations & Pool Recreation operations • Recruited, managed and developed F&B staffs (30 F&B Associate, 25 Kitchen Associate) • Financially reported and monthly strategically report to General Manager • In charge of marketing programs for F&B department from planning to execution • Operational Excellent House Champion: monthly meeting & projects regarding Guest satisfaction and Online review for both resorts. • In charge of replying to guests’ comments on TripAdvisor for the outlets Highlighted Achievement: • Achieved target NPS and GSS scores for Anantara in 2019; 2020; 2021; Avani in 2021 ea.Fire.Salt ranked at No.1; Tre ranked top 10 of Binh Dinh Trip Advisor • LQA Audit score in December 2019 was 91.5% for F&B Department. • FSMS audit 2019 score 86% for Avani & 82% for Anantara; 2022 passed above 90%. • Participate in the innovation of Banquet and Conference Room; Gio Bar & Tre restaurant of Avani Quy Nhon Resort. • In charge of Covid-19 standard as Anantara Guardian and Avani Shield Agent • Successfully opened the F&B department of Anantara Quy Nhon Villas in 2018 • Participated in Agile Leadership program for high performance DH

Assistant F&B Manager tại Al Baleed Resort Salalah by Anantara, Minor Hotel,

10/2017 → 9/2018 (11 tháng)

Salalah, Sultanate of Oman

Overlooking all operations and responsibilities related to F&B Outlet and reporting directly to F&B Director. In charge of 5 different F&B Operations: Fine Dining, All Day Dining, Pool Alfresco Dining, In-room Dining and Banquet Venue for up to 400 guests. • Managing and training staff (65 F&B associates) • Financial report and monthly strategic report to General Manager • Implement a new project to revamp the service system for All day dining restaurant • Implement a minibar package to increase revenue for the F&B department via direct booking guests and reduce F&B wastage. Highlighted Achievement: • Improve Trip Advisor Ranking of Al Mina No.02; Sakalan No.03 of Oman

Assistant Manager tại AVANI Riverside Bangkok Hotel, Minor Hotel,

4/2017 → 9/2017 (5 tháng)

Bangkok, Thailand

Cross exposure to Hotel Departments: Front Office, Housekeeping, Reservation and Revenue Management, Sales & Marketing (Proactive and Reactive Sales) • Enhance the quality and efficiency of making up room process • Implement projects to increase the usage of guests’ names naturally and discreetly.

Marketing Coordination Manager tại PAMAS Spa & Clinic, PAMAS Beauty Group

10/2016 → 3/2017 (4 tháng)

Hanoi, Vietnam

Directly report to General Managing Director. Created digital marketing & trade marketing plans for clinics. Monitored budget for the marketing department. Highlighted Achievement: • Established cooperate branding network for PAMAS – successfully co-branded with G12 Banks, BIDV Metlife, and top 3 telecom companies in 6 months. • Lobbying for winning Top 10 The Best Treatment Quality in Healthcare segment in 2017 by the Ministry of Industry and Trade of Vietnam

Operation Manager tại PAMAS Spa & Clinic, PAMAS Beauty Group,

6/2015 → 9/2016 (1 năm 3 tháng)

Ho Chi Minh city, Vietnam

Reported directly to General Managing Director. Overlooked of Skincare and Plastic Surgery Center Operation in all fields of sales; skincare treatment, Korean Plastic Surgery service, Gynoplasty surgery.

Marketing Executive & Product Trainer tại B.M.I Trading & Service Company, Pamas Beauty Group

1/2015 → 6/2015 (5 tháng)

Ho Chi Minh city, Vietnam

Directly report to Chairman and Director of Sales & Marketing. In charge of purchasing department with foreign partners. Prepared monthly marketing activities. Execute the trade-marketing plan including launching a campaign for Oxynergy Cosmetic Line Products.

F&B Management Trainee tại Les Roches International School of Hotel Management

1/2013 → 6/2013 (5 tháng)

Bluche, Switzerland

Stewarding Staff tại Edo Japanese Restaurant – Michelin Guide Since 2009

10/2012 → 4/2013 (6 tháng)

Bluche, Switzerland

Kitchen Trainee tại Edelweiss Hotel, Manotel Group

12/2011 → 6/2012 (6 tháng)

Geneve, Switzerland

F&B Trainee tại Cornavin Hotel, Fassbind Group

12/2010 → 6/2011 (6 tháng)

Geneve, Switzerland

Agile Leadership Program

1/2022

Development Program for high-performance DH

Eta Sigma Delta Honor Society

10/2014

The International Hospitality Management Honor Society, in recognition of outstanding academic achievements in the BBA program

Erik Billgren - General Manager

Avani Cam Ranh Resort & Villas

ebillgren@avanihotels.com - 093 507 5580

Nguyen Thi My Dung - General Director

SCI group

nguyen.midung@gmail.com - 0917811478

John Halliday - Executive Assistant Manager

Qasr Al Sarab Dessert Resort by Anantara

jhalliday@anantara.com

Mohammad Taha Jaber Nashwan - Hotel Manager

Kempinski Hotel Ishtar Dead Sea

mt_nashwan@yahoo.com - +962 7 8694 9794