Nguyễn Hiền Trang

I would like to work in a professional and international hotel environment. I also would like work in the hotel which gives me more opportunities to develop myself as well as my work.

I gained a lot of more knowledge including marketing, management, and finance about the hotel industry. Moreover, I also got the practical training in some positions including front office agent, front office supervisor, housekeeping supervisor.

- Supervised the team's performance in cleaning and replenishing guest room amenities basedon the hotel standards. - Inspected all clean room to ensure all clean room were completed to the standard of the hotel. - Solved guests' complaints about the rooms in order to ensure guests were satisfi ed - Accomplished any requests of administrative reports, summaries, and other documentsrelated to the department's operation being required. - Implemented training plans to improve room attendants' skills.

- Checked the hotel occupancies, delegate duty to respective Room Attendants based on the current daily job tasks. - Supervised the team's performance in cleaning and replenishing guest room amenities as well as service areas based on the hotel standards - Inspected all clean room to ensure all clean room were completed to the standard of the hotel. - Solved guests' complaints about the rooms in order to ensure guests were satisfied. -Accomplished any requests of administrative reports, summaries, and other documents related to the department's operation being required. - Inspected monthly inventory in the departments and update current situation of room amenities, linen, and others.

Cleaned all assigned room and designated public area in accordance with the establishedprocedure. - Ensured cleaning guest rooms follow up standard and sequence make up room. - Ensured that all requests by guests are responsed. - Reported complaints to the Housekeeping Supervisor. - Reported any broken equipment and furniture of property to the Housekeeping Supervisor. - Reported and return the guests' lost property to the offi ce. - Performed other tasks requested by Manager, Manager Assistant, Supervisor

- Audited all daily income received to ensure all revenues are correctly and completely recognised and recorded in the system . - Verified that guest balance and total of all account details balances for each room correspond to the system generated guest ledger and general ledger balance. - Ensured the timely preparation and distribution of the daily revenue and statistics report. - Posted all transaction in the revenue journal and to post into the allowance report any adjustments which may occur after those sale receipts are confirmed. - Did other tasks such as making reservation, doing check-in and check-out procedures, solving the guest complaints, and assisting Duty Manager.