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Nguyễn Hiền Trang
462 Lượt xem hồ sơ
Nữ, 26/11/1993, 30 tuổi
Hai Bà Trưng, Hà Nội
Cập nhật: 16/11/2022
Thông tin liên hệ
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| Thống kê kết quả liên hệ của các nhà tuyển dụng | Số lượt | Thời gian liên hệ gần nhất |
|---|---|---|
| Liên hệ thành công | 0 | Chưa có |
| Liên hệ không thành công | 0 | Chưa có |
Từ 1 đến 3 năm
Giám sát
12 - 20 triệu
Hà Nội
Tiếng Anh (Khá)
5 sao
Khách sạn/ Khu căn hộ
Giới thiệu bản thân
Trình độ học vấn chuyên môn
Pacific International Hotel Management School
Postgraduate Diploma Hotel Management - Khác
2019 → 2021
I gained a lot of more knowledge including marketing, management, and finance about the hotel industry. Moreover, I also got the practical training in some positions including front office agent, front office supervisor, housekeeping supervisor.
Kĩ năng
| Quản lí thời gian | |
| Kỹ năng bán hàng, phục vụ khách hàng | |
| Training and Development | |
| Giải quyết phàn nàn | |
| Tổ chức công việc | |
| Lắng nghe và xử lý tình huống |
Kinh nghiệm làm việc
Floor Supervisor tại Sofitel Legend Metropole Hanoi
4/2022 → 9/2022 (5 tháng)
Hà Nội
- Supervised the team's performance in cleaning and replenishing guest room amenities basedon the hotel standards. - Inspected all clean room to ensure all clean room were completed to the standard of the hotel. - Solved guests' complaints about the rooms in order to ensure guests were satisfi ed - Accomplished any requests of administrative reports, summaries, and other documentsrelated to the department's operation being required. - Implemented training plans to improve room attendants' skills.
Floor Supervisor tại COPTHORNE HOTEL AND APARTMENT LAKEVIEW
6/2021 → 12/2021 (5 tháng)
Queenstown, New Zealand
- Checked the hotel occupancies, delegate duty to respective Room Attendants based on the current daily job tasks. - Supervised the team's performance in cleaning and replenishing guest room amenities as well as service areas based on the hotel standards - Inspected all clean room to ensure all clean room were completed to the standard of the hotel. - Solved guests' complaints about the rooms in order to ensure guests were satisfied. -Accomplished any requests of administrative reports, summaries, and other documents related to the department's operation being required. - Inspected monthly inventory in the departments and update current situation of room amenities, linen, and others.
Room Attendant tại SOFITEL QUEENSTOWN HOTEL AND SPA
12/2020 → 1/2022 (1 năm 1 tháng)
Queenstown, New Zealand
Cleaned all assigned room and designated public area in accordance with the establishedprocedure. - Ensured cleaning guest rooms follow up standard and sequence make up room. - Ensured that all requests by guests are responsed. - Reported complaints to the Housekeeping Supervisor. - Reported any broken equipment and furniture of property to the Housekeeping Supervisor. - Reported and return the guests' lost property to the offi ce. - Performed other tasks requested by Manager, Manager Assistant, Supervisor
Night Auditor tại Copthorne Hotel and Apartment Lakefront
1/2021 → 6/2022 (1 năm 5 tháng)
Queenstown
- Audited all daily income received to ensure all revenues are correctly and completely recognised and recorded in the system . - Verified that guest balance and total of all account details balances for each room correspond to the system generated guest ledger and general ledger balance. - Ensured the timely preparation and distribution of the daily revenue and statistics report. - Posted all transaction in the revenue journal and to post into the allowance report any adjustments which may occur after those sale receipts are confirmed. - Did other tasks such as making reservation, doing check-in and check-out procedures, solving the guest complaints, and assisting Duty Manager.
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