Ngô Văn Hiền
Tìm kiếm công việc quản lý khách sạn, quản lý tòa nhà
Thông tin cá nhân
Họ và tên
Ngô Văn Hiền
Giới tính
Nam
Ngày sinh
23/02/1991
Địa chỉ
39 Định Đạt, Phước Mỹ, Q. Sơn Trà, Đà Nẵng
Cập nhật
25/02/2022
Thông tin cơ bản
Kinh nghiệm làm việc
Từ 5 đến 10 năm
Vị trí
Trưởng bộ phận/ Trưởng phòng
Mức lương mong muốn
12 - 20 triệu
Nơi mong muốn làm việc
Tiếng Anh (Giỏi)
Ngoại ngữ
Tiếng Anh (Giỏi)
Công việc mong muốn
Mong muốn về công việc
Kỹ năng
-
Quản lý 60%
-
Quản lí thời gian 60%
-
Kỹ năng bán hàng, phục vụ khách hàng 60%
-
Tổ chức công việc 60%
-
Lắng nghe và xử lý tình huống 60%
Học vấn - Chuyên môn
Danang University of Economics
Hospitality - Đại học - 2010 - 2014
Kinh nghiệm làm việc
Duty Manager tại DA NANG GOLDEN BAY 5* HOTEL
Đà Nẵng - 12/2019 - 4/2021
- Supervises activities of FO department including Receptionist, Concierge, Bell Counter, Guest Relations and Business Centre. - Responsible for VIP movement in the Hotel. Performs special services for VIP Guest’s. - Assists in sending guest messages or faxes - Co-ordinates with all departments concerned in order to maintain Front Office functions properly. - Handles guest complaints and other related problems and reports on the Assistant Manager’s log book - Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows - Answers guests inquires, handles complaints and attend to the needs of the guests - Motivates and maintains good staff relations - Daily check the operation of hotel areas such as : meeting room, restaurant, bar, pool ... - Training new comers - Attend all training classes : Train the Trainer, Customer Services, UpSelling... - Propose new ideas to improve services - Do the daily/weekly/monthly report to FOM
Soft Service Manager tại ADEN SERVICES VIET NAM
Đà Nẵng - 4/2021 - 2/2022
- Manage the building operation of FPT Complex Hoa Hai - Supervise the day-to-day operations of the building - Supervise the performance of all employees on duty and enforce employee policies - Responsible for the quality of services provided to customers: Security, Sanitation, Greenery, Canteen, Health, Fire Protection, Insect Control... - Management of contractors (outsourcing services). - Manage and arrange company personnel: Recruitment, Training, working positions, meals, regulation, manners... - Evaluate employee KPI - Monitor and operate all facilities and assets at the company. - Attend all meetings, training, and in-services as required, and being receptive to professional and personal development - Write the Standard Operating Procedures - Handle all request from FPT - Plan and propose the working plan, goal and budget - Schedule daily/weekly/monthly meeting - Do the reports - Make the lesson plans and slides to do the Training for employee - Implement disinfection and anti-epidemic activities for the building (washing hands, measuring body temperature, medical declaration...) - Carry out the Camping " 3 tại chỗ " during the quarantine : + Arrange, check and control services at the building for the accommodation of 550 employees + Arrange daily Covid test