PHAN NGỌC QUỲNH ANH

• Research new wholesale food suppliers and negotiate prices • Calculate future needs in kitchenware and equipment and place orders, as needed • Manage and store vendors’ contracts and invoices • Coordinate communication between front of the house and back of the house staff • Prepare shift schedules • Process payroll for all restaurant staff • Supervise kitchen and wait staff and provide assistance, as needed • Keep detailed records of daily, weekly and monthly costs and revenues • Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms) • Monitor compliance with safety and hygiene regulations • Gather guests’ feedback and recommend improvements to our menus

• Complete store operational requirements by scheduling and assigning employees; following up on work results • Maintain store staff by recruiting, selecting, orienting and training employees • Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results • Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions • Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers • Respond to customer complaints and comments

• Provide guidance to clients on the procedures at the spa • Answer telephone calls and provide accurate information to clients • Introduce new beauty products to clients and educate them on their uses and benefits • Keep clients updated on currently available promotions and discounts in services offered in the Spa • Process payments from clients for services ordered from the spa • Keep register of long and existing clients for them to enjoy benefits given to loyal customers • Assist in getting client feedback on level of services delivered in order to improve on service delivery • Receive customer complaints and feedback and direct them to appropriate offices for resolution.