Guest Service Agent

• Hạn nộp: 31/12/2012
• Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

Mô Tả Công Việc
PRIMARY OBJECTIVE:

To uphold Sheraton standards and to be responsive to the instructions of the Front Office Manager/Duty Manager. The role of the Guest Service Agent will be to accommodate the requests and needs of all guests. The Guest Service Agent will be required to greet and check-in guests, make recommendations, advise and sell rooms and related services, check-out and bid farewell to guests.

The Guest Service Agent will act at all times in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.

DUTIES & RESPONSIBILITIES:

- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Align your working practices and conduct with Sheraton Saigon Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests
- Demonstrate comprehensive knowledge of Front Office procedures and computer system.
- Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction
- Handle guest messages, facsimiles and mail, ensuring that the information is passed on is accurate, complete and promptly delivered.
- Demonstrate thorough knowledge of and actively sell all products, services and special events within the hotel.
- Actively contribute to Starwood Preferred Guest and upselling programs.
- Handle restaurant bookings promptly and efficiently, whilst promoting in-house facilities.
- Be aware of facilities and points of interest within the Saigon and surrounding areas to assist with any guest inquiries.
- Be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests.
- Ensure all necessary information is obtained upon check-in, following hotel credit procedures.
- Be familiar with all vouchers and group billing procedures.
- Assist with daily Starwood Preferred Guest and frequent guest program administration.
- Adhere to hotel credit procedures and policies at all times.
- Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.
- Maintain cash float and accurately handle monies at all times.
- Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.
- Ensure that the Duty Manager is informed immediately of any emergency, security or health & safety matter.
Yêu Cầu Công Việc
- Certificate of Hospitality Operations or equivalent
- Good communication in English
- Has experience working in similar position in 4 or 5-star hotel
- Flexible and willing attitude

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