Russian Guest Service

• Be the Welcoming Face: Greet arriving Russian-speaking guests with genuine warmth and efficiency, managing check-in procedures with a smile.
• Fluent Communication Hub: Serve as the primary point of contact for Russian-speaking guests, providing information, answering inquiries, and offering assistance in their native language via phone, email, and in person.
• Anticipate Needs: Proactively identify and address guest needs and preferences, ensuring a personalized and comfortable stay.
• Problem-Solving Pro: Efficiently handle guest requests, concerns, and complaints, escalating complex issues as needed while striving for swift and satisfactory resolutions.
• Resort Expert: Possess comprehensive knowledge of the resort's facilities, services, local attractions, and activities to provide insightful recommendations and facilitate bookings.
• Seamless Coordination: Collaborate effectively with other resort departments (e.g., housekeeping, food & beverage, concierge) to fulfill guest requests and ensure smooth service delivery.
• Accurate Record Keeping: Maintain accurate guest records and process payments efficiently.
• Cultural Sensitivity: Demonstrate a strong understanding of Russian culture and etiquette, ensuring respectful and culturally appropriate interactions.
• Contribute to a Positive Environment: Work collaboratively with the entire team to foster a positive and supportive work atmosphere.
• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
• Attends any training programs as directed or requested.
• Perform other tasks requested by the higher Manager.

•  Career path and working environment with the professional international Radisson group
•  Receive 100% salary and 50% service fee during the probationary period
•  Attractive service fee
•  Gasoline support
•  Accommodation support for employees living far away

• Intermediate or higher graduation
• Specialization: Hotel and restaurant management, accounting, service, ...
• Have at least 01 years of in the same position
• Foreign languages: Good Russian communication, priority is given to candidates with English communication.
• Computer: Proficient in office computer
• Other skills: Communication, arrangement, presentation skills

Send CV via email