Hostess

• Contribute to the morale and team spirit of the hotel by maintaining effective relationships with colleagues.

• Perform additional duties as directed by supervisors.

• Interact with guests actively soliciting feedback.

• Make appropriate suggestions and recommendations to Managers for the general improvement of the hotel.

• Be fully conversant with all health and safety, fires and emergency procedures.

• Maintain a high standard of personal hygiene, dress, uniform, and body languages.

• Be polite and professional in any situation where the image or regulation of the hotel is represented.

• Attend the meetings and trainings as required by Managers.

• Achievement of the goals and objectives of the outlets.

• Quantity and nature of guest comments and complaints.

• Individual performance with hotel standards.

• Involve staff training and development.

• Understand financial performance report of the outlet.

Operations

• Direct and control all subordinate associates to ensure that all day-to-day operational matters are handled on time and guest expectations are met.

• Provide guidance and assistance to the outlet associates helping them in the execution of their duties and responsibilities.

• Oversee the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations.

• Liaise with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility.

• Assist in the planning and execution of promotional activities as directed.

• Maximize revenue in the outlet by implementing upselling procedures.

• Assist in monitoring and controlling the financial performance of the outlet controlling costs and expenses.

• Assist in monitoring and controlling the hotel’s OE inventory and participates in inventory taking.

• Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary.

• Assist in the maintenance of efficient administration preparing and submitting reports on time as directed.

• Assist in the selection, training and evaluation of subordinate associates.

• Coaches, counsels, disciplines and develops subordinate associates.

• Competitive salary with monthly service charge (100% during probation) - Mức lương cạnh tranh kèm theo phí phục vụ hàng tháng (100% trong thời gian thử việc)
• Full compliance with government-mandated social insurance policies- Tham gia đầy đủ các chế độ bảo hiểm theo quy định của Nhà nước
• 24/7 accident and health insurance coverage - Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe
• Transportation allowance support – Hỗ trợ phụ cấp đi lại
• 8.5-hour shifts including 30- minutes break, 5 working days per week with 2 days off - Làm việc theo ca 8.5 tiếng (30 phút nghỉ giữa ca), 5 ngày làm việc/tuần với 2 ngày nghỉ
• Annual Leave & Birthday leave - Nghỉ phép năm và nghỉ sinh nhật
• Opportunities for career growth and development within the Fusion Hotel Group -Cơ hội phát triển nghề nghiệp trong hệ thống Fusion Hotel Group
• Special rates for stay & F&B at all Fusion Hotel Group properties in VietnamƯu đãi đặc biệt cho lưu trú và ẩm thực tại tất cả các khách sạn trong hệ thống Fusion tại Việt Nam

Vui lòng gửi CV đến career.frdn "at" fusionhotelgroup.com