Assistant Outlet Manager (Allday Dining)

POSITION STATEMENT:

The Assistant Outlet Manager assists the Outlet Manager with the management of the Restaurant, in line with prescribed Hilton policies and procedures.

CORE COMPETENCIES / ROLES AND RESPONSIBILITIES:

As an Outlet Assistant Manager you are responsible for managing assigned outlet daily operations, to deliver an excellent guest experience and follow Hilton standards. You will be responsible for performing the following tasks to the highest standards:

• Train and the develop Team Members

• Allocate work duties to Team Members

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards.

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition, regularly inspected, following instructions as directed, and ensure the team does the same.

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.

• Be proactive and observant in service to identify guest needs before being asked.

• Practice Hilton grooming standards including uniform dress code, cleanliness and personal hygiene

• Manage Guest requests in a timely and efficient manner

• Assume full responsibility for outlet performance in the absence of the Outlet Manager.

• Be part of an effective communicating network within the team, between outlets and with other departments. To foresee any operational needs by attending meetings, conducting team briefings and passing information in time to the team.

• Monitor cashiers and be able to perform cashier functions when required, including managing cash flows and submission of required financial reports.

• Drive sales to maximize budgeted revenue by taking part in creating promotional activities, by being a role model in perfecting own salesmanship and by driving team members with upselling training and incentive activities.

•Undertake any reasonable additional tasks as assigned by the Food and Beverage Operations Manager to ensure the overall success of F&B department.

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement

- Professional working environment with opportunities to learn and grow

• Hotel experience

• Familiar with Property Management Systems

• At least 1 year of experiences in a similar position

• Experience in working with operation reports, POS system and cashier reports.

• Ability to adapt, comply and provide trainings of Food and Beverage brand standards.

• Ability to supervise, develop and guide a team of different positions.