IT Officer

Job Purpose

The position is responsible for:

• To manage all function on day to day operation basic, planning, managing, controlling, in Information Technology structure and activities (hardware, software, networking and utilities).

• To be responsible for Oversee the administration and maintenance of the hotel's networks infrastructure.

• Oversees the administration and maintenance of computer stations and software for company training programs and the Learning Studio and provides additional support if necessary

• To perform any other duties as required by the Hotel Management.

Primary Responsibilities

TECHNICAL RESPONSIBILITIES

• Ensures that all computer software have proper license.

• Ensures that the computer room and all related computer peripherals are adequately air-cooled.

• Works with Accor’ IT teams to help implement Internal Systems

• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

• To monitor re-training programs to increase skill and update the information for existing staff.

• To ensure that the internal training programs are conducted as planned to improve staff knowledge and necessary Information technology skills up to the hotel and Accor standards.

• Other tasks assigned by management

HUMAN RESPONSIBILITIES

• To create a good working atmosphere and efficient cooperation with other departments

• To develop and implement programs to ensure employee and guest security and safety.

Main Complexity/Critical issues in the Job

RESPONSIBILITIES AND MEANS

• Work with our computer suppliers on any problems that may arise in relation to the Opera, MC, POS, SUN, MC, HSIA System

• Manages and support to the company's PABX system at the hotel

• Plan, organize, direct, control and evaluate the operations of information systems and Electronic Data Processing (EDP)

• Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems

• Troubleshoot hardware, software and network operating system

• Provide orientation to new users of existing technology

• Train staff about potential uses of existing technology

• Provide individual training and support on request

• Provide recommendations about accessing information and support

• Maintain current and accurate inventory of technology hardware, software and resources

• Ensures that the operations of the hotel’s computer system are well understood by the relevant users

• Source and learn new software that is available in market places.

• To check and implementation training activities, program for new staff

• To prepare hotel annual training plan base on guideline and documentation

Compensation:

- Attractive service charges

- Participate in social insurance according to regulations

- 02 months probationary period with full salary

- 02 days off per week

- Paid birthday leave

- Annual health check-up

- Advantages when using Accor services worldwide

- Develop talent through learning programs at Academy Accor

Competencies

• Demonstrate an interest in and an understanding of issues relevant to your IT department and hotel.

• Demonstrate ability to interact with customer, employees and third parties that reflects es relevant to your IT department and hotel.

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information

• Clearly understands the own role and the role of others impact employee satisfaction, guests and department performance

• Adhere to hotel brand standards

• Problem Solving, Customer focus, Motivating and team work

• Self-motivated and energetic

Profile

Knowledge and Experience

• Bachelor’s degree in IT.

• 1 year experience in IT job.

• Proficient of Microsoft Outlook, Microsoft Office.

• Good Communication and writing skills.